CSM Support Engineer (with Accounting Experience)

**Responsibilities:** * Work collaboratively with customers as they transition from project implementation and go-live to active customers * Represent the company brand \& values during all client interactions * Diagnose and troubleshoot complex software issues while understanding an external customers business processes within the servicing industry * Manage a queue of active tickets from customers and route tickets appropriately to ensure appropriate resolution and customer satisfaction * Identify, communicate and escalate critical issues to appropriate internal and external parties * Monitor software applications, re-set user passwords, establish user permissions, and work with other software related support functions * Troubleshoot software issues and collaborate with support teams, quality assurance, and software development for remediation * Perform after-hours support as necessary for the customers **Requirements:** * Minimum 1–3 years of experience in application support, software implementation, or development * Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience) * Basic understanding of accounting concepts (e.g., GL, AR, AP, financial processes) is preferred * Experience supporting accounting/ERP systems is an added advantage * Knowledge of SQL Query is an added advantage * Strong problem-solving and analytical skills * Good communication skills with ability to explain technical issues in business terms * Patient, customer-focused, and able to manage multiple support cases effectively **Benefits:** Basic salary, commissions on projects, and training Wide range of career paths Standard medical claims Travel allowances Great exposure and learning experiences Job Types: Full-time, Internship, Fresh graduate Pay: From RM2,500\.00 per month Benefits: * Opportunities for promotion * Professional development Work Location: In person