Technical Support Engineer

As a Technical Support Engineer, you will be responsible for supporting the development, maintenance, and performance of the business applications. **Responsibilities** * Software Development: Design, develop, and debug applications; implement new features and resolve issues, including integrations involving webhooks and various data sources. * Testing \& Quality Control: Execute test cases, fix bugs, and optimize performance to ensure reliable and efficient application functionality. * Team Collaboration: Work closely with developers on requirements, code reviews, and feature integration. * Customer \& System Support: Provide timely technical support, troubleshoot system issues, and guide users on IT systems. * Application Maintenance: Monitor system health, manage incidents, and perform regular maintenance activities. * Documentation: Maintain technical documentation and keep support resources up to date. * Cross-Team Coordination: Collaborate with other teams to gather feedback and continuously improve the product. * Continuous Learning: Stay up to date with industry trends, best practices, and emerging technologies. * Goal Alignment: Contribute to company objectives through high-quality, results-driven work. * Ownership: Proactively improve processes, take initiative, and solve problems effectively. * Data Confidentiality: Handle customer and product data with strict confidentiality in accordance with security and privacy policies. * Other Duties: Additional tasks may be assigned from time to time, based on role requirements and your potential to take on new responsibilities. **Requirements:** * Diploma/Degree in Computer Science, Information Technology, Software Engineering, or a related field. * Basic understanding of software development using languages such as C#, .NET, Java, Python, or equivalent. * Familiarity with web technologies, APIs, and webhooks. * Understanding of database systems (SQL, MySQL, or similar). * Knowledge of testing, debugging, and performance optimization principles. * Ability to diagnose and resolve software or system-related issues. * Familiarity with IT support processes and application maintenance is an advantage. * Strong teamwork and interpersonal skills; able to work closely with developers and cross-functional teams. * Good written and verbal communication in English. * Proactive, responsible, and eager to learn. * Strong problem-solving and analytical thinking skills. * Detail-oriented with good documentation practices. * Committed to maintaining data confidentiality and system security. * Experience with ticketing systems or version control tools (e.g., Git) \& exposure to cloud platforms or monitoring tools would be an advantage. **Benefits:** Basic salary, commissions on projects, and training Wide range of career paths Standard medical claims Travel allowances Great exposure and learning experiences. Job Types: Full-time, Internship, Fresh graduate Pay: From RM2,500\.00 per month Benefits: * Opportunities for promotion * Professional development Work Location: In person