Technical Support Specialist

**Job Summary** The IT Support is responsible for providing technical support, system troubleshooting, infrastructure support, and user assistance to ensure smooth and secure IT operations. This role supports end-user computing, hardware and software troubleshooting, network connectivity, system access, and basic server administration, including Linux-based environments. The position also assists in maintaining IT assets, system documentation, and operational support for business applications and internal systems. **Key Responsibilities** **Technical Support \& Helpdesk** * Provide first-level and second-level technical support for hardware, software, operating systems, printers, email, and network-related issues. * Troubleshoot and resolve user-reported IT incidents and service requests within the required timeline. * Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals. * Support user account setup, password reset, email configuration, and system access requests. **System Administration Support** * Support daily system operations, including user administration, file access, shared folders, and endpoint setup. * Assist in system updates, patching, software deployment, and routine maintenance activities. * Monitor system status and escalate unresolved technical issues where necessary. * Support backup checking, antivirus updates, and basic IT security controls. **Linux Support** * Provide support for **Linux-based systems and servers**, including basic troubleshooting and issue diagnosis. * Assist in Linux user account management, file permissions, service checks, and log review. * Support basic command-line administration and routine monitoring of Linux environments. * Coordinate with internal teams or vendors on Linux-related support and system issues. **Network \& Infrastructure Support** * Assist in maintaining LAN, Wi-Fi, internet connectivity, printers, and network devices. * Support troubleshooting of network, connectivity, and infrastructure-related issues. * Help maintain server room equipment, IT hardware inventory, and infrastructure documentation. * Coordinate with vendors on hardware servicing, internet issues, and IT maintenance support. **Documentation \& IT Asset Management** * Maintain IT support records, incident logs, asset inventory, software licenses, and technical documentation accurately. * Track IT asset issuance, return, repair, and replacement status. * Ensure proper documentation of configurations, user requests, and technical procedures. * Support audit and compliance requirements related to IT documentation and access control. **Job Requirements** * Diploma or Bachelor’s Degree in Information Technology, Computer Science, System Administration, or related field. * At least **2–4 years** of relevant working experience in IT support, technical support, helpdesk, or system support environment. * **Fresh graduates are welcome to apply** if they possess strong technical fundamentals and willingness to learn. * Good knowledge of Windows operating systems, Microsoft 365, computer hardware, printers, and end-user support. * **Knowledge of Linux systems and basic Linux administration is required.** * Familiar with basic networking concepts, user support processes, and troubleshooting methodologies. * Experience in Active Directory, backup systems, ERP support, ticketing systems, or remote support tools is an added advantage. * Strong problem-solving, troubleshooting, and communication skills. * Able to work independently and manage multiple support requests effectively. * Proficiency in English and Bahasa Malaysia. **Ability to communicate in Mandarin will be an added advantage.** **Preferred Competencies** * Good technical troubleshooting and root cause identification skills. * Basic hands-on knowledge of Linux commands, permissions, logs, and service monitoring. * Service-oriented mindset with good user communication skills. * Strong documentation and IT asset control ability. * Responsible, organized, and able to work in a fast-paced IT support environment. Job Types: Full-time, Permanent, Internship Contract length: 12 months Pay: RM3,000\.00 - RM6,500\.00 per month Benefits: * Maternity leave * Opportunities for promotion * Professional development Work Location: In person