INTERN - INFORMATION TECHNOLOGY (IT)

**JOB SUMMARY** Under the supervision of the Department Director and/or Manager this hands-on position will be responsible for assisting across multiple City departments. This is a seasonal position (up to 40 hours per week). The primary goal of this **Information Technology** internship is to assist with various IT Helpdesk tasks, City Hall Equipment, and employee re-locations. **ESSENTIAL JOB FUNCTIONS** * Provide IT phone support for internal customers. * Image Laptops, Desktops, and Tablets. * Organize IT equipment in our storage area. * Facilitate the shipping and receiving of IT equipment. * Learn to respond to requests for technical assistance via phone, ticket or email. * Installation and support of computers, laptops, tablets, and smart devices. * Installation and support of desk phones and cellular phones. * Installation and support of MS Office and other applications. * Installation and support of printers, scanners, fax and other business equipment. * Maintaining hardware and software inventory. * Professional documentation of all issues in Help Desk System. * Work with team members to efficiently solve problems. * Make recommendations to leadership for streamlining systems and processes. * Research and implement solutions for enhanced efficiency. * Provide general administration assistance and support. * Participation in various meetings. * Supporting event coordination. * Performs other related duties as assigned. **MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS** An Undergraduate or Graduate Level student currently enrolled in a college or university with a major related to the role is preferred; Attention to detail, the ability to multi-task and excellent oral and written communications skills are all essential to this position. Proficiency in the Microsoft Office Suite, including Microsoft Teams. **KNOWLEDGE, SKILLS AND ABILITIES** * Knowledge of the operation of general office equipment including calculator, computer keyboard, computer word processing or other programs, telephone, telephone console, or copy machine as required. * Computer Hardware and Software experience. * Technical and analytical aptitude. * Knowledge of basic mathematical and accounting procedures. * Skill in operating a computer. * Skill in communicating both orally and in written form. * Skill in researching complex issues and developing recommended actions. * Ability to develop, implement and evaluate new and revised procedures, methods and standards. * Ability to maintain confidentiality and exercise considerable skill in information handling, privacy of records and judgment. * Ability to respond effectively to the most sensitive inquiries or complaints. * Ability to define problems, collect data, establish facts, and draw valid conclusions. **PHYSICAL DEMANDS** This work requires traveling to various job sites, speaking and making presentations to internal stakeholders. **WORK ENVIRONMENT** Incumbent works in a safe and secure work environment that may periodically have unpredicted requirements or demands.