Software Engineer

**About Us** LG Sinar Mas Technology Solutions (LG Sinar Mas) is the joint venture of LG CNS and SM\+, delivering world-class IT modernization, cloud, data center solutions and digital as well as AI transformation services across Indonesia. With a mission to become Indonesia’s No. 1 IT services company, we combine LG CNS’s global engineering excellence with Sinar Mas’s deep local intelligence to help organizations build secure, scalable, and future-ready digital systems **Role Overview** Acts as L2 application SME, ensuring stability, performance, and timely resolution of incidents and changes for customer-facing mobile and web applications. **Responsibilities:** * Subject Matter Expert (SME) for customer-facing Mobile and Web applications * Provide enterprise-grade application support to ensure availability and data integrity * Perform advanced troubleshooting for complex application, API, and data issues escalated from L1 * Monitor application health and performance using logs (ELK/Splunk) and APM tools (Dynatrace/AppDynamics) * Maintain and tune application servers * Execute deployments, configuration changes, and hotfixes in production following ITIL Change Enablement * Coordinate with L3 vendors or internal development teams **Qualification** * Fresh Graduate (0–1 year experience) in: Computer Science / Information Systems / IT / related field * Internship or academic project exposure to web/mobile application development is a plus * Basic understanding of: Web \& mobile application concepts, REST API and JSON \& Client-server architecture * Basic knowledge of: SQL query (SELECT, basic validation), * Log reading and simple troubleshooting * Willing to learn monitoring tools (ELK, Splunk, Dynatrace, etc.) * Familiar with SDLC and basic ITIL concept (incident \& change)