Associate IT Helpdesk Engineer

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision:** A world where everyone is free to focus on their most purposeful work, together. ### **About the Role** We are seeking an enthusiastic and customer-focused **Associate Helpdesk Engineer** to join our global IT Helpdesk team in Bangalore. This is an excellent opportunity for recent graduates or early-career professionals to launch their IT career in a dynamic, international environment. In this role, you will serve as a foundational pillar of support for Wrike employees worldwide, ensuring our global workforce has the seamless technology experience they need to drive Wrike's success. **This is a full-time, onsite role with mandatory attendance at the office for all 5 working days each week.** ### **Your Impact** * **First-Line Champion:** Serve as the primary point of contact for IT support requests via our ticketing system, providing friendly, empathetic, and effective technical assistance. * **System Reliability:** Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices to minimize employee downtime. * **Lifecycle Management:** Support smooth employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns. * **Asset \& Space Readiness:** Maintain an accurate IT asset inventory and provide vital AV support for Zoom rooms to ensure flawless video conferencing and hybrid collaboration. ### **Your Qualifications** * **Education:** Bachelor's degree in Computer Science, Information Technology, or a related field (recent graduates are highly encouraged to apply!). * **OS Knowledge:** A solid foundational understanding of both Windows and MacOS operating systems. * **Networking Basics:** Familiarity with core networking concepts such as TCP/IP, DNS, and DHCP. * **Communication \& Mindset:** Excellent written and verbal communication skills in English, paired with a customer-first mindset built on patience and empathy. * **Execution Skills:** Strong problem-solving abilities, sharp attention to detail, and the organizational skills required to prioritize tasks effectively in a team environment. ### **Standout Qualities** * Previous internship or part-time experience in an IT support or helpdesk environment. * Basic hands-on exposure to Office 365, Google Workspace, or modern ticketing systems. * A proactive approach to self-improvement, a healthy dose of curiosity, and the ability to remain calm under pressure. ### **Team Dynamics** You will join our collaborative, global IT Helpdesk team, working alongside experienced IT professionals who are dedicated to mutual growth. This role offers a supportive environment featuring a core training program and direct mentorship designed to get you up to speed. You will collaborate daily with global team members, cross-functional partners, and employees worldwide to tackle technical challenges together. ### **Our Work Style** We operate in a fast-paced, modern, and tech-forward environment that prioritizes continuous learning and professional development. What sets this role apart from competitors is the immediate, hands-on exposure you will get to enterprise-level infrastructure and cutting-edge tools. ### **Our Technical Stack** As part of your day-to-day, you will gain deep experience working with: * **Device Management:** Jamf (Mac) and Microsoft Endpoint Manager / Intune (Windows) * **Identity \& Access:** Okta * **Productivity Suites:** Office 365 and Google Workspace * **Collaboration \& AV:** Zoom and modern AV equipment * **Service Management:** Enterprise-level IT service management tools ### **Why Join Wrike?** * 18 calendar days of paid vacation * 12 days of National \& Festival holidays (10 fixed, 2 flexible) * Sick Leave Compensation (5 Paid Uncertified Sick Days) * Menstrual Leave: Twelve (12\) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month. * Parental Leave: 26 Weeks Maternity / 4 Week Paternity * 2 Volunteer Days * Group Medical Insurance (Employees \+ Dependents) * Term Life Insurance (Rs 50,00,000\) * Personal Accident Insurance (Rs 50,00,000\) * Monthly Broadband / Internet Reimbursement (INR 1500\) * Hybrid Working Model \+ Complimentary Lunch \& Snacks ### **What's Next?** * Recruiter Screening - 30 Mins (face to face interview) * Department Interview - 60 Mins (face to face interview) * Additional Interview - 60 mins (virtual interview) * Final Interview - 60 mins (face to face interview) Your recruitment buddy will be Nandini Singh, Sourcing Recruiter. #LI-NS2 ### **Who Is Wrike and Our Culture** We're a team of innovators and creators who solve the complex work problems of today and tomorrow. **Hybrid work mode** Wrike is our people, not a place. With 1,000\+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. #### **Our persona** **Smart:** We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched. **Dedicated:** We get up every day focused on helping our customers win. We're committed to helping our teammates win, too! **Approachable:** We're friendly, easy to get along with, considerate, and helpful. #### **Our culture and Values** **Customer-Focused** **We care about our customers.** We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. **Collaborative** **We work as one and win together,** each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. **Creative** **We strive to succeed through continuous innovation.** It's our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. **Committed** **We believe in ownership at all levels of the organization,** by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.