Information Technology Intern

Welcome to **Pioneer Square Brands**, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey. **Our Core Purpose: We ensure technology works so that people can focus on what matters** **Our Core Values:** * Genuine and Respectful * Pride in Everything We Do * Excellence through Innovation * Obsessed with Customer Success Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines. We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team. **Role Title: Information Technology Intern** **Location:** Silver City, Pasig, Metro Manila (Hybrid) **About the Role:** This role will support the IT team by handling entry-level NetSuite ERP tickets and assisting with day-to-day system and operational requests. The IT Intern will gain foundational knowledge in ERP systems, IT support processes, and system configuration through structured cross-training and mentorship. **Key Responsibilities:** **NetSuite Ticket Support (Tier 1 / Entry-Level)** * Respond to and resolve lower-level NetSuite support tickets * Assist with NetSuite-related warehouse and inventory system requests * Support operational troubleshooting related to NetSuite WMS integrations * Help ensure accurate system data between finance and warehouse functions * Troubleshoot basic system issues and user access requests * Assist with routine system updates and administrative tasks **Back-Office NetSuite Support** * Support finance, operations, and administrative teams with NetSuite-related requests * Assist with data entry, configuration updates, and system workflows * Participate in training sessions with the NetSuite Administrator * Learn system processes across departments to improve support efficiency **Learning \& Development** * Participate in structured cross-training cross training into NS Admin and other PSB systems as well such as Salesforce/Celigo * Learn foundational ERP concepts and system architecture * Develop understanding of SuiteScript and NetSuite platform fundamentals * Support documentation of processes and system workflows * Continuously build technical and problem-solving skills **Collaboration** * Assist with additional IT projects and tasks as assigned by the IT team **Qualifications:** * Educational background in Computer Science, Information Technology, or related field * Interest in ERP systems and business technology * Strong problem-solving and analytical skills * Good English communication skills * Basic technical aptitude (experience with software systems preferred) * Ability and willingness to work on a hybrid night shift work setup in Silver City, Pasig **Success Factors:** * Timely resolution of Tier 1 NetSuite tickets * Strong support for back-office and warehouse system users * Reliable documentation of processes and system improvements **Keywords:** Information Technology, Computer Science, ERP, Software, Troubleshooting, System Configuration