Intern - Risk & Quality (June/July 2026 Intake)

**Line of Service** Internal Firm Services **Industry/Sector** Not Applicable **Specialism** IFS - Risk \& Quality (R\&Q) **Management Level** Intern/Trainee **Job Description \& Summary** The R\&Q Transformation Intern will support the Risk \& Quality (R\&Q) Transformation Team in driving enhancements to risk and quality processes through process improvement, digitalisation, automation, and the integration of AI-enabled solutions. The role provides hands-on exposure to risk and quality policies, governance frameworks, and transformation initiatives. The intern will work closely with Risk \& Quality professionals and technology stakeholders to help deliver practical, scalable, and user-centric solutions. **1\. Process Enhancement \&** **Digitalisation** * Assist in reviewing and understanding existing Risk \& Quality processes, workflows, and controls. * Support documentation of current ("as-is") and future-state ("to-be") processes through process maps and SOPs. * Identify opportunities for process simplification, standardisation , and efficiency improvements. * Support automation and digital workflow initiatives to reduce manual effort and enhance controls. **2\. AI \& Technology Enablement** * Support the development, enhancement, and maintenance of AI-enabled tools such as chatbots or co-pilot agents. * Assist in structuring, curating, and maintaining Risk \& Quality policy content for AI or digital solutions. * Perform basic testing, validation, and user experience checks on AI or digital tools. * Assist in exploring the application of AI, analytics, or low-code tools to improve policy navigation and compliance. **3\. Governance, Change \& Enablement** * Support governance and change management activities related to R\&Q transformation initiatives. * Assist in preparing user communications, guides, and training materials for new processes or tools. * Help gather user feedback, track issues, and support continuous improvement initiatives. Provide general project support, including status tracking, documentation, and presentation preparation. * **Key accountabilities** * Conduct research on transformation best practices. * Support project planning, execution, testing, and documentation activities. * Prepare working papers, dashboards, trackers, and presentation materials for stakeholders. * Collaborate with Risk \& Quality team members, technology teams, and business users. * Perform ad-hoc analysis and tasks to support transformation initiatives. **Skills,** **experience** **and qualifications:** **Technical \& Professional Skills** * Preferably undergraduate students pursuing a **final year degree** in one of the following disciplines: Computer Engineering, Computer Science, Information Technology, Information Systems, Data Science / Analytics, Software Engineering or equivalent disciplines * Strong interest in process improvement, automation, digitalisation , and AI technologies. * Basic understanding of business processes, governance, risk, or compliance is an advantage. * Basic or Intermediate skills of Microsoft Office tools (Excel, PowerPoint, Word). * Basic or Intermediate skills of Alteryx, low-code Microsoft Power Platform (such as Power BI, Power Automate, RPA), or AI tools is preferable. **Soft Skills** * Strong analytical and problem-solving skills. * Good written and verbal communication skills. * Detail-oriented, organised , and proactive. * Ability to work independently while collaborating effectively within a team. Willingness to learn and adapt in a transformation-driven environment. * **Additional** **application instructions:** ### **Please attach the following documents along with your CV when you** **submit** **an online application:** * ### **Academic Certificates and Transcripts, from SPM (or equivalent) onwards** * ### **Project papers / coursework** * ### **A copy of your NRIC or passport** * ### **Recent passport size photo** **Education** *(if blank, degree and/or field of study not specified)* Degrees/Field of Study required: Degrees/Field of Study preferred: **Certifications** *(if blank, certifications not specified)* **Required Skills** **Optional Skills** Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Teamwork, Well Being **Desired Languages** *(If blank, desired languages not specified)* **Travel Requirements** Not Specified **Available for Work Visa Sponsorship?** No **Government Clearance Required?** No **Job Posting End Date**