IT Support & Operations Intern

**Job Purpose:** This isn't a shadow-someone-and-get-coffee internship. From day one, you'll own real tickets, monitor live security dashboards, and ship actual automations. If you want hands-on IT experience across four domains at once — this is it. **Main Responsibilities:** * Level 1 Helpdesk Support o Triage and resolve support tickets — password resets, account provisioning, hardware/software issues. Escalate with clean documentation. * SOC Monitoring (Level 1\) * o Watch for security alerts, log incidents, flag anomalies, and escalate threats using established escalation processes. * Power Platform * o Build and deploy workflow automations that cut out manual, repetitive business tasks. Configure and roll out low-code internal apps to real users that solve real world problems. * Light Programming * o Write scripts and small tools in [Python / PowerShell] to support IT ops and Data Warehouse/Efficiency directives. **Qualifications:** * Enrolled in or recently graduated from IT, CS, Cybersecurity, or related field * Comfortable in Windows environments and Microsoft 365 * Basic understanding of networking and security concepts * Exposure to Power Platform, scripting, or helpdesk tools is a bonus — not required * Clear communicator with a methodical, problem-first mindset **Experience:** * Experience completing small projects using Python to solve real world issues · Knowledge of the M365 Platform · Basic Troubleshooting experience **Skills \& Competencies:** * Basic programming knowledge using PowerShell/Python * Azure AD User Management * Exchange Online Mailbox Management * Fundamental Information Technology Knowledge * o Networking * o Security * o Endpoint Management * Ability to complete tasks independently as well as alongside team members.