ITS Undergraduate Internship

**Salary** Grade B: £24,309\.00 **Contractual hours** 37 **Basis** Full time **Region** Temporary - Full time **Job Type** Administrative **Job reference** R09188 **This opportunity is available only to current UWE Bristol students planning to take a work placement in the 2026-2027 academic year.** This is a fantastic opportunity for three current UWE Bristol students to get real-world, hands-on experience of working in a large and complex IT Service department. We have a large and diverse IT team of over 170 professionals involved in the development and maintenance of around 700 different applications and systems supporting both our student and staff communities. If you are interested in pursuing a career in technology, then this could be the perfect opportunity for you. Our internship programme offers the chance to work directly in varied and multiple areas of our department. You’ll be given responsibility and real work from the outset. We will also help you to develop workplace-ready soft skills and give you the opportunity to use industry standard professional development tools so you are in the best position possible once you graduate. At the end of your time with us, you’ll have a great understanding of the possibilities for careers in IT and you’ll have the satisfaction of having worked on real challenges that improve the IT experience for everyone at the University. In academic year 2026-27, **we have 3 positions available** in the 3 pathways areas outlined below. On your application, please indicate a first and second preference from the following list of available pathways:**IT Operations – Service Desk** We’re offering an exciting opportunity for a motivated and enthusiastic student to join our IT Service Desk team. You’ll work as part of a friendly, supportive team, helping students and staff access and use our IT systems. At the start of the internship, you’ll learn about the wide range of technologies we support and play a key role at the Welcome Hubs in October, helping new students get set up and confident with UWE systems. As your experience grows, you’ll contribute to identifying and delivering service improvements that make it easier for students to get up and running quickly—often enabling them to resolve issues themselves. You’ll work with multiple IT teams to help prioritise and coordinate these improvements, with opportunities to develop work that could feed into a finalyear project. **What you’ll gain** * Hands-on experience in a professional IT support environment * Exposure to a wide range of enterprise systems and technologies * Experience working with and supporting students and staff * Opportunities to develop project management and problem solving skills * Real, meaningful work aligned to UWE’s values and strategic priorities **IT Services - Operations Centre** The role involves providing technical expertise to support, maintain, and optimise the University’s platforms across both on premises infrastructure and cloud environments, including Microsoft Azure. As part of the ITS Operations Centre, the role delivers 2nd line support across multiple technologies, including Microsoft, Linux, and VMware. Key responsibilities include monitoring application health using tools such as SquaredUp for SCOM and Grafana, providing VMware support, managing incidents, and resolving Office 365, Exchange, and MS Teams requests through enterprise ticketing systems such as SaaSITeu. The role also supports VPN services, including Ivanti, and provides 1st and 2nd line Linux support on behalf of 3rd line teams. There will also be opportunities to work on software packaging challenges using MECM. The overarching aim is to ensure the reliability, performance, security, and scalability of the University’s platforms while supporting innovation and strategic objectives. **IT Services - Test Team** With an interest in testing, you will spend the year with IT Services Testing Team gaining experience in how testing fits into the Software Development Lifecycle. Learn about Development and Testing processes and best practice. You are likely to be involved in manual and automation testing, using Smartbear Test complete, ReadyAPI as well as using qTest Manager, Test Management Tool. There will be an opportunity to obtain the ISTQB Foundation in Software Testing certification. There are opportunities to develop automated tests using Smartbear Test Complete and Smartbear ReadyAPI. You will have an opportunity to be assigned to a Delivery team following Agile methodologies and work in a scrum team. **Where you will be working** UWE Bristol is a campus-based University, with vibrant campus communities that are central to student life. In this role, you’ll be based at our modern Frenchay Campus where we’ve invested in state-of-the-art facilities designed to help both staff and students succeed. There may be opportunities for work from home with the agreement of your line manager. **Why UWE Bristol?** We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in vibrant Bristol, our ambitions are to make a positive difference to our planet, transforming futures through actions and solving real world challenges. We offer a wide range of employee benefits including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development. **Add your individuality to ours** UWE Bristol recognises the power of a truly diverse university community. We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds. Diversity is our strength, enhancing creativity, decisionmaking, and problemsolving. Join our supportive community and thrive. We particularly encourage applications from global majority and female candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit. As a Disability Confident employer we welcome applications from those who identify as having a disability. **Further information** If you would like to speak to us to find out more about this role, please contact Lucy Cull on 011732 84383 or email: lucy.cull@uwe.ac.uk Shortlisting is expected to be completed within 2 weeks of the closing date depending on application volumes. We aim to give candidates at least a week's notice to attend interview. This is a full-time, fixed-term post from 01 September 2026 – 31 August 2027 working 37 hours per week. Salary offers are made in line with the University’s salary assessment guidelines, reflecting your relevant skills and experience in parity with colleagues. If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist. This role is not eligible for Skilled Worker visa sponsorship. Please note that UWE Bristol does not cover any visa or health surcharge costs. **Next Steps** We’d love to hear from you - if this role excites you, please complete our application form as soon as possible and tell us how your skills and experience meet the criteria listed in the Person Specification, using clear and relevant examples wherever possible. We’ll keep you informed of the outcome by email once shortlisting is complete.