Help Desk Support Specialist - Intern

Help Desk Support Specialist - Intern **Job Overview** Embark on an exciting journey as a Help Desk Support Specialist Intern, where you'll gain hands-on experience in delivering top-tier IT support to users across diverse environments. This paid internship offers a dynamic opportunity to develop your technical skills, troubleshoot software and hardware issues, and contribute to maintaining seamless IT operations. You'll work closely with experienced IT professionals, sharpening your problem-solving abilities while supporting end-users with their technology needs. If you're passionate about technology, eager to learn, and ready to make a positive impact, this role is perfect for you! **Responsibilities** * Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues efficiently. * Assist with software troubleshooting across various operating systems including Windows, macOS, and Linux. * Support computer management tasks such as installing, configuring, and maintaining desktops, laptops, and mobile devices. * Help manage user accounts and permissions using Active Directory and other directory services. * Troubleshoot network connectivity problems involving LAN, VPNs, firewalls, DNS, TCP/IP protocols, and network administration tools like Meraki and Cisco switches. * Support the deployment and management of IT infrastructure components using tools like SCCM, GPO (Group Policy Objects), BMC Remedy, ServiceNow, Jira, and others. * Collaborate with team members to escalate complex issues and ensure timely resolution while maintaining excellent customer service standards. * Document incidents and resolutions accurately in help desk ticketing systems to facilitate continuous improvement. **Qualifications** * Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field. * Basic understanding of computer hardware components and operating systems including Windows (Windows Server), macOS, and Linux. * Familiarity with software troubleshooting techniques and desktop support procedures. * Knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations, VPNs, firewalls (including Meraki), and network security fundamentals. * Experience with IT support tools like SCCM (System Center Configuration Manager), GPO (Group Policy Management), Active Directory, ServiceNow or Jira is a plus. * Strong communication skills with the ability to explain technical issues clearly to non-technical users. * Demonstrated analysis skills for diagnosing problems quickly and accurately. * Enthusiasm for learning new technologies and supporting diverse user needs in a fast-paced environment. Join us as an intern in our vibrant IT team! This paid role offers invaluable real-world experience in help desk operations while helping you build a solid foundation for your future career in information technology. We’re committed to fostering your growth through mentorship and hands-on involvement in critical IT functions—apply now to start making a difference! Pay: $22\.78 - $27\.43 per hour Benefits: * Health insurance * Life insurance * Paid time off Work Location: Remote