Role Description
* Key ResponsibilitiesClient Support \& Technical Assistance
+ Act as the primary point of contact for clients and provide technical support via phone, email, and chat.
+ Troubleshoot and resolve customer issues and system-related inquiries in a timely and efficient manner.
+ Escalate complex technical issues to the development or infrastructure teams when necessary.
+ Provide training and guidance to clients on using the company’s products and services.
+ Assist clients with system integrations, deployments, and customisations based on their requirements.
+ Analyse client data and system performance to identify improvement opportunities and recommend solutions.
**DevOps \& Infrastructure Management**
* Design, implement, and maintain cloud-based infrastructure using technologies such as Kubernetes, Docker, and Terraform.
* Develop, maintain, and optimise CI/CD pipelines for efficient software delivery.
* Build and manage Infrastructure as Code (IaC) using Terraform or similar tools.
* Monitor and analyse system performance metrics using tools like Prometheus, Grafana, or the ELK stack.
* Troubleshoot and resolve issues related to cloud infrastructure, deployments, and production environments.
* Implement security policies and best practices across infrastructure and applications.
* Automate routine operational tasks to improve efficiency and reliability.
**Collaboration \& Continuous Improvement**
* Work closely with development, QA, and product teams to ensure smooth software delivery.
* Participate in incident management and root cause analysis to prevent recurring issues.
* Contribute to improving system reliability, scalability, and performance.
* Stay updated with emerging trends and technologies in DevOps, cloud computing, and infrastructure automation.
**Required Qualifications**
* Bachelor’s degree (BSc/BTech) in Computer Science or a related field.
* 1–2 years of experience in DevOps, technical support, or a related engineering role.
* Strong understanding of cloud infrastructure (AWS, GCP, Azure, or DigitalOcean).
* Experience with Docker and container orchestration tools such as Kubernetes.
* Experience with CI/CD pipelines and version control systems such as Git.
* Knowledge of Python, Shell scripting, or similar automation languages.
* Familiarity with web frameworks such as Django.
* Strong troubleshooting, analytical, and problem-solving skills.
* Ability to communicate technical concepts clearly to non-technical clients.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Willingness to work in a rotational shift environment if required.
**Preferred Qualifications**
* Experience with Infrastructure as Code tools such as Terraform, Ansible, or CloudFormation.
* Experience with microservices architecture using Docker and Kubernetes.
* Familiarity with web servers and proxies such as Nginx, HAProxy, or Traefik.
* Experience with monitoring and logging tools such as Prometheus, Grafana, or ELK stack.
* Experience with databases such as PostgreSQL, MySQL, or MongoDB.
* Knowledge of authentication and authorization systems such as OAuth2 or OpenID Connect.
* Familiarity with Agile methodologies such as Scrum or Kanban.
* Exposure to serverless architectures (AWS Lambda, Azure Functions, Google Cloud Functions).
**Note:**
This is a unpaid internship.Skills: linux,technical support skills,kubernetes,docker,automation,ticketing tools,devops