Technical Support Engineer (Azure AI)

**Role description** Role: **Technical Support Engineer (Azure AI)** Location: **Krakow, Poland** Mode: **Onsite (with potential rotational / weekend shifts)** Hiring Type:**B2B/Fixed Term contract (with possible extension)** **Role Overview:** We are looking for a highly skilled Technical Support Software Engineer with strong expertise in **Azure AI**, Cognitive Services, Machine Learning, and IoT. This role is focused on supporting production environments, troubleshooting customer and platform issues, ensuring service reliability, and enabling timely resolution of incidents related to AI-driven, cloud-based, and IoT solutions. The ideal candidate should combine strong technical depth with excellent problem-solving, communication, and customer-handling skills. **Responsibilities:** * Provide technical support for Azure AI, Cognitive Services, Machine Learning, and IoT-based solutions in production environments. * Investigate, troubleshoot, and resolve incidents related to AI services, model deployment, APIs, data pipelines, IoT devices, and cloud integrations. * Analyze logs, telemetry, monitoring s, and service health data to identify root causes and recommend corrective actions. * Work closely with engineering, product, operations, and customer teams to drive issue resolution within agreed SLAs. * Support deployment, configuration, and maintenance of AI/ML and IoT workloads on Azure. * Assist with performance tuning, cost optimization, reliability improvements, and operational readiness of supported platforms. * Document troubleshooting steps, known issues, workarounds, root cause analysis, and knowledge base articles. * Participate in incident management, escalation handling, problem management, and continuous improvement initiatives. * Stay current with Azure AI, ML, Cognitive Services, and IoT platform changes to support evolving customer and business needs. **Required Skills and Qualifications:** * Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field. * Hands-on experience supporting solutions built on Azure AI, Azure Cognitive Services, Azure Machine Learning, and related cloud services. * Strong understanding of incident management, production support, troubleshooting methodologies, and root cause analysis. * Experience with Azure IoT Hub, IoT Edge, device connectivity, data ingestion, and real-time data processing. * Good knowledge of REST APIs, microservices, authentication, networking basics, and cloud-native application support. * Experience reviewing application logs, monitoring dashboards, telemetry, s, and diagnostic data. * Working knowledge of DevOps practices, CI/CD pipelines, containerization, Docker, Kubernetes, or equivalent platforms. * Strong awareness of cloud security, access control, data privacy, compliance, and governance practices. * Excellent analytical, communication, stakeholder-management, and customer-facing support skills. **Preferred Qualifications:** * Microsoft Azure certifications in AI, Data, IoT, or cloud administration. * Experience supporting Natural Language Processing, Computer Vision, speech, search, or generative AI workloads. * Familiarity with Azure Monitor, Application Insights, Log Analytics, Service Health, or similar monitoring tools. * Experience with big data, analytics, event streaming, or messaging services used in AI/IoT platforms. * Prior experience in L2/L3 technical support, customer escalation management, or managed services delivery. **Key Competencies:** * Strong ownership and accountability in resolving production issues. * Ability to work under pressure in a fast-paced support environment. * Clear communication with technical and non-technical stakeholders. * Structured approach to documentation, escalation, and continuous improvement. **Skills** **Mandatory Skills:** Azure AI **About LTM** LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen \& Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/