AI Agent Developer Intern-1

We are seeking a dynamic **AI Agent Developer Intern** to support the Intelligent Automation team within the Process Excellence \& Digitalization department. This delivery-focused role offers a unique opportunity to build enterprise-grade genAI solutions using Copilot Studio AI agents to transform operations at ING Wholesale Banking. **What You'll Do** * Build Microsoft Copilot Studio Agents * Design and develop AI agents to solve real operational use cases * Configure topics, instructions, flows, and knowledge sources in Copilot Studio * Translate business requirements into agent logic and workflows * Prompt Engineering \& LLM Optimization * Design and refine prompts and structured instructions to improve output quality * Test prompt variations and measure improvements in accuracy and consistency * Build reusable prompt patterns and agent templates * Ensure Safety, Guardrails \& Compliance * Implement guardrails to prevent prompt injection or instruction override * Apply hallucination minimization techniques (e.g. grounding, validation checks, structured outputs) * Ensure agents operate strictly within defined scope and governance controls * Documentation \& Knowledge Sharing * Document agent design, prompts, and decision logic * Maintain clear audit trails for experiments and outcomes * Present results and improvements to stakeholders **How To Succeed** * Hands-on experience with building low-code agents in Microsoft Copilot Studio in combination with good understanding of Microsoft PowerPlatform environment * Strong working knowledge of generative AI and Large Language Models (LLMs) * Practical experience with prompt engineering beyond basic usage * Analytical mindset with problem-solving skills and attention to detail * Excellent communication skills and ability to work collaboratively in a dynamic environment **What We Offer** * Opportunity to contribute to impactful projects that shape the AI-first future of operations * Mentorship from experienced professionals in the fields of automation and AI * A collaborative, innovative, and inclusive workplace culture **Rewards And Benefits** This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you. **You’ll Also Benefit From** * Internship allowance of 700 EUR based on 36 hours work week * Your own work laptop * Hybrid working to blend home working for focus and office working for collaboration and co-creation * Personal growth and challenging work with endless possibilities * An informal working environment with innovative colleagues **During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).** **Want to apply directly?** Please upload your CV and motivation letter by clicking the ‘Apply’ button. **About Our Internships** Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship). Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.