Junior Information Technology Support Analyst

Junior IT Support Analyst We're looking for a Junior IT Support Analyst to join our IT team and provide exceptional technical support to employees across the organization. This is an excellent opportunity for someone with **1–3 years of help desk or technical support experience** who is eager to grow their career in a Microsoft-focused environment. In this role, you'll troubleshoot hardware, software, and network issues, manage user accounts, provision equipment, and support Microsoft technologies including **Windows 11, Microsoft 365, Azure Active Directory (Entra ID), Intune, and Teams** . You'll work closely with colleagues to resolve technical issues efficiently while delivering a high level of customer service. **What You'll Bring:** * 1–3 years of experience in a IT Support, Help Desk, Service Desk, or Desktop Support role. * Experience supporting Microsoft Windows and Microsoft 365 environments. * Familiarity with Active Directory/Entra ID, Intune, and endpoint management is an asset. * Strong troubleshooting, communication, and customer service skills. * Ability to prioritize multiple requests in a fast-paced environment. * A passion for technology and continuous learning. **What We Offer:** * Competitive salary and comprehensive benefits. * Opportunities for professional development. * Collaborative team environment with mentorship and career growth. * Modern technology stack and exposure to enterprise IT operations. This is a **hybrid position** , requires 4 **days per week onsite** in our **Calgary** or office, with the remaining days working remotely. If you're a motivated IT professional who enjoys solving problems and helping others succeed, we'd love to hear from you. Apply today and become part of a team that values collaboration, innovation, and continuous improvement.