IT Support Specialist, Student/Part-time

**YOUR MISSION** Dixa is looking for an IT Support person to be the go-to for all things IT across the company. You'll keep our tools, hardware, and systems running smoothly, support colleagues with their day-to-day tech needs, and help us continuously improve how IT works at Dixa. This role is flexible by design: we're open to a student assistant working 2–3 days/week alongside their studies, a part-time IT support specialist, or a full-time entry-level software engineer who wants to combine hands-on IT support with some development work. Tell us what setup fits you, and we'll shape the role around it. **WHAT YOU'LL BE DOING** **IT Support \& Operations (core to all tracks)** * Be the first point of contact for internal IT queries — troubleshooting hardware and software issues via our support ticketing system, Slack, email, and in person. * Provide onsite support for Copenhagen-based employees, and remote support for colleagues in our other office locations. * Ensure smooth IT operations during company events (town halls, all-hands, office activities). * Maintain and improve IT documentation — guides, FAQs, and internal processes. **System \& Device Management** * Help administer our core IT stack, including Google Workspace, JumpCloud, Slack, and related tools. * Support user account management: provisioning, permissions, and terminations. * Ensure all company devices (macOS and Windows) are enrolled, updated, and secure. * Manage wifi connectivity and conference room systems across offices. **Onboarding \& Offboarding** * Set new hires up for success — equipment, access, and tools ready from day one. * Handle offboarding: equipment return, access revocation, account closure. * Continuously refine the on/offboarding experience based on employee feedback. **IT Tool Stack \& Procurement** * Keep an organized overview of IT subscriptions, licenses, contract renewals, and vendor relationships. * Support procurement of new hardware and software. * Help maintain the internal IT budget together with your manager. **Continuous Improvement** * Spot opportunities to optimize our IT setup — network performance, equipment lifecycle, workflows. * Support broader IT and infrastructure projects as they come up. **For candidates with a software engineering interest** If you're an entry-level developer looking to combine IT support with hands-on coding experience, part of your time can be allocated to development work — for example, internal tooling, automation of IT/support workflows, or contributing to engineering projects. We'll tailor the split based on your skills and interests. **YOUR PROFILE** We're looking for someone structured, service-minded, and energized by helping others. You don't need to check every box below — we're open to different backgrounds and levels of experience. * Currently studying (or recently graduated) in IT, Computer Science, or a related field — or equivalent hands-on experience. * Genuinely enjoys helping people solve tech problems, with strong communication skills and a service-minded attitude. * Proactive, "go-do" mindset — you notice what needs fixing and take action. * Comfortable with common IT systems and tools (Google Workspace, device management tools, ticketing systems); JumpCloud or similar MDM experience is a plus. * Organized, detail-oriented, and able to manage multiple requests at once. * For the dev-inclined: some programming experience or coursework (any language) and an interest in growing as a software engineer. * Fluency in English; Danish is a plus but not required. * Available on-site in Copenhagen 2–3\+ days per week (depending on track). **WHAT'S IN IT FOR YOU** * Real ownership and autonomy from day one, in a fast-scaling SaaS company. * Hands-on experience across IT operations, systems administration, and (optionally) software development. * A clear growth path — potential to move into a full-time IT or engineering role as you build your expertise. * Flexible working hours that can fit around studies or other commitments. * A collaborative, international team where your input matters. * Subsidized lunch on office days. **OUR RECRUITMENT PROCESS** 1. **Initial Chat** — A short conversation with the hiring team to explore mutual fit and which track (student/part-time/full-time) makes sense for you. 2. **First Interview** — A deeper dive into the role, your skills, and experience. 3. **Practical Assessment** — A short scenario-based exercise to see how you approach real IT challenges. 4. **Offer** — If it's a match, we'll move quickly to get you onboard. **ABOUT US** Dixa is an agentic customer service platform that helps leading e-commerce brands deliver fast, high-quality support with less manual work. Brands like Rapha, Mejuri, and Paul Smith use Dixa to resolve customer issues faster and improve customer satisfaction. Our platform uses agentic AI to handle common questions and actions automatically, seamlessly bringing in human agents when judgment or empathy is needed. Founded by four friends determined to make a difference in customer service, we're a fast-scaling company backed by some of the most reputable investors globally. We're building a culture where teamwork and results matter, and everyone is empowered to take ownership, drive growth, and contribute meaningfully. We value flexibility, but we also believe in the collaboration sparked by working together in person — which is why this role requires a minimum of 2–3 days per week in the Copenhagen office.