Intern- IT

IT Support Intern**Location:** Pune**Job Type:** Full-Time Internship**Duration:** 3 Months**Department:** HR-IT About the Role We are looking for a **proactive and enthusiastic IT Support Intern** to join our IT team. This role is ideal for a fresher or student who is passionate about technology and wants to gain hands-on experience in **IT support, troubleshooting, hardware, networking, and IT operations**. You will work closely with the IT team to provide day-to-day technical support to employees and help ensure that IT systems, devices, and services are running smoothly. What You Will Do* Provide **first-level IT support** to employees for hardware, software, and connectivity issues. * Troubleshoot laptops, desktops, monitors, printers, and other IT peripherals. * Assist users with **Windows and macOS** troubleshooting and basic software-related issues. * Set up and configure laptops and IT equipment for new employees. * Assist with employee **onboarding and offboarding** activities, including IT asset handover and collection. * Support basic troubleshooting of **Wi-Fi, LAN, VPN, and internet connectivity** issues. * Install and configure approved software and applications. * Maintain accurate records of **IT assets, laptop assignments, repairs, and inventory**. * Assist with physical asset verification and regular IT inventory checks. * Coordinate with IT vendors and service providers for hardware repairs and replacements. * Maintain IT support documentation, trackers, and troubleshooting records. * Manage and update IT support tickets and ensure issues are properly documented and escalated when required. * Follow IT security, data protection, and company policies. * Support the IT team with day-to-day IT operations and other technical tasks as required. What We Are Looking For* Pursuing or recently completed a **degree/diploma in Computer Science, Information Technology, Computer Engineering, or a related field**. * Basic understanding of computer hardware and operating systems. * Basic knowledge of **Windows and macOS**. * Understanding of basic networking concepts such as **IP addresses, DNS, DHCP, Wi-Fi, and LAN**. * Good troubleshooting and problem-solving skills. * Good communication and interpersonal skills. * Willingness to learn and take ownership of assigned tasks. * Ability to work independently as well as part of a team. Good to Have* Basic knowledge of **Microsoft 365 or Google Workspace**. * Familiarity with IT helpdesk or ticketing systems. * Basic knowledge of IT asset management. * Basic understanding of cybersecurity and IT security best practices. Why Join Us?* Gain hands-on experience in **real-world corporate IT operations**. * Learn about IT Helpdesk, hardware, networking, and asset management. * Work with experienced IT professionals and learn industry best practices. * Get exposure to employee onboarding, offboarding, IT security, and IT operations. * Build practical skills and a strong foundation for a career in **IT Support, System Administration, or IT Operations**. Who Should Apply? This role is ideal for **freshers, recent graduates, or students** who are passionate about technology, enjoy solving technical problems, and want to start their career in IT Support. If you are a **quick learner, have a problem-solving mindset, and are eager to gain practical IT experience**, we would love to hear from you.