ICT Intern (Applications Support)

**Key Responsibilities** * **User Support:** Assist end-users by diagnosing and resolving basic software, application, and system access issues via desk side, email, or ticketing systems. * **System Maintenance \& Testing:** Help monitor application performance, execute user acceptance testing (UAT) for software updates, and log bugs or feature requests. * **Account \& Access Management:** Assist with user provisioning, password resets, role-based access configurations, and license management across company software. * **Documentation:** Create and maintain user guides, FAQs, standard operating procedures (SOPs), and internal knowledge-base articles. * **Data \& Reporting:** Assist in extracting basic application data, generating routine reports, and maintaining database integrity. * **Collaboration:** Partner with cross-functional teams and external vendors to escalate complex technical issues to Tier 2/3 support when needed. **Qualifications \& Requirements** * **Education:** Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field. * **Technical Knowledge:** Basic understanding of database management (SQL), operating systems (Windows/macOS), and common enterprise applications (e.g., Microsoft 365, ERP/CRM software, Google Workspace). * **Problem-Solving:** Strong analytical mindset with a natural curiosity for troubleshooting software glitches. * **Communication:** Clear written and verbal communication skills to translate technical concepts for non-technical users. * **Service Orientation:** Customer-focused attitude with strong patience and interpersonal skills. Work Location: In person