Role Description
Tyler Technologies' Corporate IT Applications team has a summer intern opportunity for an IT DevOps intern. The intern will work closely with the Applications DevOps team to support Atlassian JIRA and Confluence. This is a great experience to gain real-world development and corporate toolset exposure. The internship runs May 26 (or thereabouts) through early August.
**Responsibilities**
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* Resolve User issues as they come into the Developer Operations Queue
* Create development issue tracking projects and troubleshoot access issues
* Liaise with IT and related Business Units on solution requirements
* Able to execute test plans to ensure a quality solution is delivered.
* Research and develop plans and tools needed for data migrations from acquisition applications into corporate dev ops applications.
* Create or update system and architecture documentation as needed
* Work with Tyler IT teams to provide advanced support and troubleshooting of external application integrations with corporate developer operations applications
**Qualifications**
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* Have completed sophomore or junior year of bachelors degree in computer science, software engineering or similar.
* Ability to conduct independent research and present recommendations based upon findings.
* Familiar with product issue tracking and document repositories.
* Familiar with automation software.
* Strong analytical and problem-solving skills with keen attention to details.
* Excellent communication and customer service skills.
* Background in or exposure to user experience principles is helpful.
* SQL, PowerShell, and/or Python experience preferred.
* Familiarity with Atlassian JIRA or Confluence software is helpful but not required.