Engineering Internship - SaaS & Renewable Energy

***As a SaaS Engineer Trainee, you will play a key role in ensuring the smooth running of our services while maintaining a high level of customer satisfaction. You will be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and with development of new features.*** Your key responsibilities will be: **1. Client Support and Engagement:** * Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary. * Assist the service delivery team with the deployment of assets into the SynaptiQ platform. * **Understand clients' needs** and **translate these into appropriate technical solutions.** * Assist with the **helpdesk and ticketing system** , performing offsite analysis, and providing guidance in the installation of equipment. **2. Platform Development:** * Provide input/ideas for **the development and maintenance of the SynaptiQ platform** . * Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers. * Adhere to quality standards to ensure the software meets both technical and customer needs. **3. Testing and Debugging:** * Carry out testing of new features and updates, identifying bugs and ensuring the platform's stable operation. * Provide detailed reports on bugs and assist in their resolution. **4. Process Improvement:** Propose creative solutions to **improve or automate internal tools and processes** and implement solutions. **5. Continuous Learning:** * Keep abreast of the latest developments in SaaS technologies and platforms. * Continually improve your knowledge and skills to contribute more effectively to the team. ***As a part of our team, you will have the opportunity to develop your skills and explore a varied range of topics. Upon completion of your traineeship, there is the potential for you to secure a long-term employment contract with us.*** To successfully fill this role, we are looking for someone fitting the following profile: * You are enrolled in an **Engineering degree** (in renewable energy, mechanical, electrical engineering or related field) or you have recently completed one. * You have full proficiency in **English** . * You have strong **analytical skills** to analyse data flows (i.e. through FTP, API or SQL Data collectors, UI dashboards etc). * You have **excellent communication skills** , proactive attitude and customer-oriented mindset. * You have a **curious mindset** , always looking for ways to improve processes and tooling. * You are **interested in SaaS products** and ready to deep dive into it. Bonus points for: * You have knowledge of French and/or Dutch. * You are familiar with **object-based programming** languages (JavaScript, Python, VBA). * You have knowledge of **databases and operating systems** . * You are experienced with MySQL or other relational database management system. * Reporting skills (e.g., FlexiReport, PowerBI). ***Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services.*** Furthermore: * A **6-month** full-time traineeship. * **Possibility to permanently join the team** after the completion of your internship. * **Training** on the job by our experts so you get to know our solution and work in and out * **Flexibility** in our open-minded company. * **Home working (2 days per week)** * An **international** environment: projects in over 100 countries worldwide, colleagues of over 20 nationalities. ***>> Check-out what Simon has to say about what it means to be*** Working as a SaaS Engineer at 3E