Junior IT Analyst (1-Year Internship Program)

**Job Description:** Key Responsibilities: * Provide first-level IT support for hardware, software, and network-related issues * Troubleshoot and resolve incidents involving computers, printers, and other IT equipment, escalating when necessary * Set up and configure IT equipment for onboarding and offboarding processes * Maintain IT asset records, support documentation, and operational reports * Coordinate with Technical Operations, Infrastructure, and Security teams to resolve complex issues * Support continuous improvement of helpdesk processes to enhance efficiency and user experience * Assist in evaluating and implementing tools such as automation and self-service solutions **Requirements:** Qualifications: * Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field (open to fresh graduates or final-year students available for a 1-year program) * Basic understanding of computer hardware, operating systems (Windows/Mac), and fundamental networking concepts (e.g., IP, LAN/Wi-Fi) * Familiarity with Microsoft 365 and standard IT troubleshooting practices * Good command of English (both written and spoken) for communication and technical documentation * Strong problem-solving skills with a proactive and service-oriented mindset * Ability to work effectively in a fast-paced, performance-driven environment * Detail-oriented, well-organized, and capable of managing multiple tasks within defined timelines * Prior internship experience in IT support or related technical projects will be an advantage