Operations Management Intern (Logistics Performance)

**Location** ------------ Paris **Employment Type** ------------------- Intern **Location Type** ----------------- On-site **Department** -------------- INTERNSHIPS **Compensation** ---------------- * Internship €1\.2K – €1\.4K per month Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls.This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. **Hi, we’re Back Market.** -------------------------- We’re here to help **make tech reliable, affordable, and better than new**. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. **Our mission is simple: to do more with what we already have.** Are you ready to join us? **Job description** ------------------- Are you a **data-driven individual with a knack for optimization and a passion for logistics**? Do you dream of **leading impactful projects that improve customer experience, boost quality and reduce costs?** If so, we have the perfect internship for you! **About Us:** ------------- Join our dynamic team where innovation meets efficiency. The Logistics team, composed of 10 people based in Bordeaux and Paris ensures that all Back Market orders get delivered to customers safely and on time, while providing convenient and cost-effective solutions for shipping returns and trade-ins. **What you’ll do:** ------------------- * **Monitor Performance**: Keep a close eye on the performance of our logistics partners (transport and fulfillment). * **Lead Projects**: Take the reins on key projects involving BackShip (our shipping solution for sellers) and other BM service teams (Customer Care by Back Market) to improve service efficiency and find synergies. * **Enhance Delivery Experience**: Lead initiatives to improve the quality of the seller or customer experience, particularly in claims resolution, working closely with the Logistics operations team, the Care team, the Sellers team, and the Seller Support Center team. * **Analyze Data**: Dive deep into Quality \& Financial KPIs to explain week-over-week fluctuations and gaps with targets. * **Optimize Flows**: Support the optimization of Trade In \& Return logistics flows by helping us define our carrier mix strategy. * **Drive Adoption**: Contribute to the adoption of the BackShip service among sellers and enhance the value proposition. **What we’re looking for:** --------------------------- * **Data Enthusiasts**: Strong analytical skills and a love for working with data (Excel has no secrets for you!). Knowledge of SQL or eagerness to learn is highly desirable. * **Team Players**: Capacity to work with transversal teams. * **Experience**: Previous experience in e-commerce, logistics, or a start-up is a plus. * **Communicators**: Excellent verbal and written communication in English (French is a plus, but not mandatory). * **Adaptable**: Comfortable working in a fast-paced environment. **About this internship:** -------------------------- * **Starting date**: July 2026 * **Duration**: 6 months * **Full-time** internship (35h/week - Monday to Friday) * **Location**: Paris, France * **Requirement**: You must have an internship agreement provided by your French school. **WHY SHOULD YOU JOIN US ? ✌** ------------------------------ At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93\.2\). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: * A mission driven work environment where your day to day makes an impact on the planet. Seriously. * Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. * Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.