Working Student - IT Touchpoint (f/m/d)

**Your career at Deutsche Börse Group** **Your area of work** Our mission is to continuously provide a user centric modern workplace solution on a people before technology principle focusing on user experience and integrating all relevant means of modern and digital technology. As a working student (f/m/d) you will support the IT Touchpoint team to provide face to face IT support as well as support for modern end user devices and infrastructure. **Your responsibilities:** * You analyse and resolve technical user problems in a face to face support * You provide support for end user devices (mobile phones, laptops) and assist with initial device setup * You take ownership and responsibility of user satisfaction * You will gain insight into a highly professional device management with standardised infrastructure and security measures in a globally operating company * In addition, you assist with organising and preparing hardware lifecycle exchanges or rollouts **Your profile:** * You are enrolled during the entire period of activity at a state-recognized university as a regular student and have completed at least 1 semester (Desired study focus in the fields of informatics, business informatics, mathematics or physics) * As a Digital Native you ideally have already gained first practical experience in the context of user support in an IT support company, an own business or during school and student days * You bring in team spirit, strong social competence, self-motivation and communication skills * Your strong analytical thinking & problem resolution skills are paired with sensitivity regarding user needs and requirements * Native German and excellent English language skills are mandatory **Start date:** 15/10/2026