Support Engineer Intern

**Company:**Singtel Group ### **Make an Impact by:** * Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels. * Perform troubleshooting for client platform related problems * Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. * Provide timely status updates to relevant parties. * Perform service request related to client platforms. * Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties * Involve in client platform implementation/upgrade project. * Perform Desktop Support services to users * This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. * Perform imaging/re-imaging * Perform asset inventories * Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) * Updates Incident records * Creates and updates work instructions (where necessary) * Document standards and procedures (where necessary) ### **Skills for Success:** * Nitec/Higher Nitec/Diploma in an IT-related discipline * Desktop troubleshooting skills * Good communication and interpersonal skills * Good spoken and written English * Preferably 1 year of enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems will be an advantage and Antivirus/Malware software * Familiar with the use of iOS and Android devices. * A good team player with good communication skills