Working Student - Technical Support (m/f/d)

**🎤 Why voize? Because we're more than just a job!** voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you. **💡 Your Mission: Keep 1,000+ care facilities running** As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly. When something breaks - a firewall, an integration mismatch, a regression - documentation stops. Your mission: catch it fast, fix it, and make sure it doesn't happen twice. **🚀 Your Daily Business - No two shifts are alike** * Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations * Debug integrations and on-prem configs for German care software systems * Untangle customer-side IT issues like firewalls, proxies, and certificates * Monitor system health during your shift and support incident response * Turn recurring issues into fixes - contribute to root-cause docs and runbooks **🤝 Your Skillset - What you bring to the table** * Enrolled student (Bachelor's/Master's), ideally in Computer Science or related - active enrollment required for a Werkstudent contract * Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS) * Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast * Available for rotating evening/weekend shifts, calm and clear under pressure * German at C2 level, plus good English **🌱 Growing together - what you can expect at voize** * Flexible working hours because you know when you work best! * reimbursement of the "Deutschlandticket" * 25 days of vacation – and your birthday off **✨ Ready to talk? Apply now! 🚀** We look forward to your application and can't wait to meet you - no matter who you are or what background you have!