IT Ops Intern

**JOB PURPOSE:** To work with and support the IT Operations and Groupware teams, gaining hands-on experience in how an IT environment is maintained. You will assist with troubleshooting and contribute to projects focused on improving team and organizational efficiency. **PRIMARY RESPONSIBILITIES:** * Participate in daily operational tasks and gain hands-on experience with real-world IT systems. * Help with troubleshooting and assist in resolving IT issues under the guidance of senior team members. * Observe and assist in interactions with organisation users, teams and external vendors. * Learn about and support the implementation of IT standards and policies. * Research new technologies/solutions for end-user support. * Assist in analyzing end-user support logs to identify potential issues. * Document procedures and solutions for future reference. Perform other learning-based tasks as assigned by the IT Ops and Groupware team leads. **POSITION QUALIFICATIONS AND REQUIREMENTS:** * Currently pursuing or recently completed a degree/diploma in IT, Computer Science, Information Systems, or a related field. * Basic understanding of IT concepts and systems. * Ability to gather and organize information effectively. * Willingness to learn and solve problems. * Team-oriented attitude and good interpersonal communication skills. * Exposure to Google Workspace is a plus. * Experience with helpdesk or IT support environments is a plus. * **Coursework in the following areas is beneficial:** * **Networking Fundamentals:** Understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting. * **Operating Systems:** Familiarity with Windows and/or Linux operating systems. * **System Administration:** Basic knowledge of user account management, software installation, and system monitoring. * **Database Concepts:** Introduction to database management systems and SQL. * **Cybersecurity Basics:** Awareness of common security threats and best practices. **Note:** * Internship Period: January 2027 - June 2027. * Able to commit to a 6 months full time internship duration. * This is a full work-from-office (WFO) internship.