L1 Support Intern

**Job Summary:** The L1 Support Intern participates in the daily operations of the Support Service team, providing first-level (L1) functional support to end users, logging and tracking incidents and service requests, and assisting with data preparation and analysis. The role also involves maintaining support documentation such as knowledge base articles and Standard Operation Procedures (SOPs), giving hands-on exposure to enterprise application support and IT service management practices. **Job Duties and Responsibilities:** * Work alongside the CSS L1 Support Service Team in handling first-level support, incident logging, and request fulfillment * Receive, log, and track incidents and service requests accurately in the service desk system (e.g., ManageEngine ServiceDesk Plus) * Provide first-level troubleshooting and functional support across assigned business applications * Escalate unresolved or complex issues to L2/L3 support in accordance with escalation procedures * Support all functional areas as neede, including building, cleaning, and analyzing data * Assist in the development and updating of user training materials * Contribute to knowledge base articles and SOP documentation based on recurring issues and resolutions * Assist with basic system configuration or data corrections under the guidance of senior support staff * Monitor ticket queues and follow up with users to ensure timely resolution and closure * Perform other related support tasks as assigned by the Support Service Manager **Qualification:** * Currently pursuing a degree in BS Information Technology, BS Computer Science, BS Accounting Technology, BS Mathematics, or a related course * Analytic thinker and problem solver with a level of accuracy and attention to detail * Working understanding of coding methods and software development best practices * Good verbal and written communication skills for user support and documentation * Comfortable interacting with end users and gathering issue details for troubleshooting * Willingness to learn, receptive to feedback, and comfortable working in a team-based, fast-paced environment * Organized and able toi manage multiple support tickets/tasks within set timelines * Strong analytical and creative problem-solving skills * Preferably able to use the majority of the following languages: *PHP, VB, Java Script, HTML, CSS and Bootstrap* * Good scholastic record is an advantage; * Office assignment will be in Bonifacio Global City, Taguig City * With internship allowance Pay: Php695.00 per day Benefits: * Company events Ability to commute/relocate: * Taguig: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): * Is this a voluntary or required internship? * How many hours are you required to render? Work Location: In person