Business Systems Intern

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey. Our Core Purpose: We ensure mobile technology works so that people can focus on what matters. **Our Core Values** * Genuine and Respectful * Pride in Everything We Do * Excellence through Innovation * Obsessed with Customer Success Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines. We are actively looking for a highly motivated and energetic professional with a positive attitude who desires to be part of our growing team. Competitive salaries and benefits, including profit sharing, await the successful candidate. Title: Business Systems Intern Location/Set-Up: Silver City, Pasig, Metro Manila (Hybrid) **About The Role** We are looking for a Business Systems Intern to join our IT team and gain hands-on experience supporting business systems, automation, and AI-enabled solutions. Reporting to the IT Team Lead, the intern will assist with day-to-day system and operational requests, provide basic support for NetSuite and WMS-related tickets, and support the testing and delivery of AI and automation initiatives across the business. Job Responsibilities NetSuite & WMS Support * Assist the IT team with Tier 1 NetSuite and WMS support requests. * Help investigate basic system issues, user access requests, and common system-related questions. * Participate in structured weekly NetSuite training with the NetSuite Administrator. * Learn how NetSuite is used across different departments and develop an understanding of key business processes. * Assist with basic testing and troubleshooting of NetSuite workflows and customizations. * Develop introductory knowledge of SuiteScript and how it supports NetSuite customizations. AI & Automation * Support the AI team in building, testing, and documenting simple automation workflows using Power Automate, Copilot, and other approved tools. * Assist with testing AI and automation solutions to ensure they work as expected. * Monitor assigned AI and automation workflows and help identify errors or issues for escalation. * Document workflow configurations, test results, and basic troubleshooting steps. * Assist with gathering and documenting business requirements for automation requests. * Help evaluate potential opportunities where AI or automation could improve business processes. Business Systems & IT Support * Build foundational knowledge of Salesforce and other business applications used across the organization. * Assist with basic system, technical, and operational requests from internal users. * Support the IT team with system testing, data validation, documentation, and other assigned projects. **Job Qualifications** * Currently pursuing a degree in Computer Science, Information Technology, Artificial Intelligence, Information Systems, or a related field. * Basic understanding of business systems, databases, automation, or software development. * Familiarity with tools such as NetSuite, Power Automate, Microsoft Copilot, Claude, Salesforce, or similar platforms is an advantage. * Basic problem-solving and analytical skills. * Good written and verbal English communication skills. * Strong attention to detail and willingness to follow established processes. * Eagerness to learn new technologies, systems, and tools. * Willingness and ability to work on a hybrid night-shift schedule in Silver City, Pasig. Skills & Competencies * Learning Agility: Quickly learns new systems, tools, and processes. * Problem Solving: Approaches issues logically and follows troubleshooting steps. * Attention to Detail: Carefully performs testing, validation, and documentation. * Communication: Communicates clearly with both technical and non-technical users. * Organization: Keeps track of assigned tasks, tickets, documentation, and deadlines. * Teamwork: Works effectively with IT, business users, and cross-functional teams. * Adaptability: Comfortable learning new technologies and working in a changing environment. * Technical Curiosity: Demonstrates an interest in AI, automation, business systems, and emerging technologies. Success Factors * Complete assigned training and learning milestones on schedule. * Handle basic support requests accurately while following established procedures. * Demonstrate increasing familiarity with NetSuite and key business processes. * Identify issues clearly and escalate them appropriately when needed. * Successfully complete assigned testing and validation activities. * Contribute to AI and automation projects through testing, documentation, and implementation support. * Build working knowledge of key business systems. * Communicate effectively with team members and business users. * Demonstrate initiative, curiosity, and continuous improvement throughout the internship. **Keywords** * Information Technology, Artificial Intelligence, NetSuite, Process Automation, System Administration, AI Tools