IT Infrastructure Trainee

Location: Espoo, Finland (Keilaranta 17) — mainly on-site Position: Full-time, fixed-term (6 months), paid traineeship Starting: Immediately upon finding a suitable candidate Application Deadline: 25 September 2026 www.telko.com We are looking for a customer service minded IT Infrastructure Trainee to start building a career with us. As an IT Infrastructure Trainee, you will support our daily IT operations and work with first- and second-line support tasks in our Infrastructure & End User Services team. You will join a small IT team serving Telko companies across multiple countries. You will focus on end-user support and hands-on infrastructure work, while developing your skills in modern cloud and identity technologies. **Why Telko?** Telko is more than a distributor, we are a sustainable growth partner for various industries. We combine strong technical expertise, sustainability-driven thinking, and customer-centric solutions to help businesses succeed. With operations in 18 countries and a broad portfolio in plastics, chemicals, and lubricants, we are a trusted link between leading global principals and local industries. We operate with the agility of a mid-sized company and the stability of a long-established corporation. At Telko, you’ll join an open, international, solution-oriented culture that encourages initiative and growth. **Your Key Responsibilities** * End-user support and service request handling, taking personal responsibility for the tickets assigned to you. * Workstation and mobile device lifecycle management. * User onboarding and offboarding. * Microsoft 365, Teams and collaboration tool support. * Active Directory and Entra ID administration. * IT asset management and inventory maintenance. * Monitoring and follow-up of operational alerts. * Meeting room and office technology support. * Documentation and knowledge base maintenance. * Participation in infrastructure-related operational tasks, with support from the team. * Building and maintaining simple AI automations and agents that streamline the tasks above — for example ticket triage, onboarding and offboarding steps, reporting and documentation. The role combines End User Services and Infrastructure Operations, providing broad exposure to enterprise IT environments. **What We’re Looking For** * A relevant educational background in Information Technology or a related field. You may be a student in the final stages of your studies or a recent graduate. * Previous work experience is not required — we are looking for interest, attitude and a willingness to learn. * A genuine interest in IT infrastructure and support services. * Basic knowledge of Microsoft Windows and Microsoft 365. * An understanding of networking basics — IP addressing, DNS, DHCP and VPN — and the ability to use that understanding when troubleshooting. * A proactive, service-minded attitude and willingness to take ownership of your tasks and see them through. * Experience in building AI automation or AI agents — or a genuine willingness to learn how to apply them to the responsibility areas above. We do not expect you to be an expert; curiosity and the drive to automate repetitive work matter more. * Fluency in Finnish and English (corporate language is English). The following are considered an advantage: Active Directory, Microsoft Entra ID, Intune, Azure, PowerShell, IT service management tools, AI automation and agent platforms (e.g. Microsoft Copilot Studio, Power Automate, Claude, n8n or similar), and hands-on experience with network equipment, firewalls or Wi-Fi troubleshooting. **What We Offer** * A paid six-month traineeship in a dynamic, growing international company. * Hands-on experience with enterprise infrastructure technologies, cloud services, identity management and IT operations. * Onboarding, support and mentoring from experienced IT professionals. * The chance to learn and apply AI automation and agent tools in a real enterprise IT environment. * A positive work environment where initiative is encouraged. * A great atmosphere in a highly engaged team. * Valuable work experience and a strong foundation for a future career in IT infrastructure. * Possibility of continuing in the team after the traineeship. Interested? Submit your application and CV by 25 September 2026 Applications will be reviewed continuously, so please send yours early!