Professional Services Intern, Project Management

**Responsibilities** -------------------- This position is designed as an entry into the world of Professional Services. This position requires a high degree of oversight by a mentor or senior team member and may include the following: * Project Planning Activities + Conduct internal project transitions using provided meeting templates + Manage add-on projects for existing clients + Can manage project off-boarding which includes: - Modification of existing project plans - Outlining the remaining scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan with assistance. - Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes - Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers. - Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required. - Follow provided direction to resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients. - Communicate completion of milestones to clients and secure formal acceptance from them. - Upon project completion conduct meetings with clients, using provided meeting templates, to ensure a smooth transition of services from implementation to support. * Familiarity of contract requirements, program modifications, and other site-specific background information * Ability to research basic invoice questions * Acts on direction provided for process improvement initiatives * After successful completion of PSA Training, completes the responsibilities of the Contract Routing Team * Daily Digest * Initiate New Contract Setup Requests * Selection of appropriate Project template(s) * Performs other duties as assigned **Qualifications** ------------------ * High school graduate or equivalent * Understanding and desire to learn the skills associated with a Project Manager * Proven planning, organizational skills, and follow through ability * Excellent customer service skills * Excellent verbal and written communication skills * Proficiency using computers and Microsoft Office Suite * Ability to problem-solve and present solutions with some guidance * Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment * Demonstrated ability to maintain a positive, professional attitude and is open to feedback to further growth * Seeks appropriate guidance for negotiation, conflict resolution, and persuasion skills. * Occasionally seeks out opportunities to develop skills further