Managed Services Intern

**Job Description** As a **Managed Services Intern** , you will gain hands-on experience supporting mission-critical systems used by container terminals around the world. You will rotate across areas including **Application Support, EDI, BI, Infrastructure, Monitoring & Diagnostics** , while also actively developing **AI and Automation solutions** that improve how Managed Services operates. This is not a shadowing-only internship. You will be expected to **learn, contribute and build solutions that deliver measurable value** during the six-month program. **What You’ll Do** * Learn to monitor, troubleshoot and support the N4 Terminal Operating System and supporting technologies. * Assist with incidents, system alerts, EDI, infrastructure, BI and operational troubleshooting. * Work with monitoring and diagnostic tools to identify problems and trends. * Support documentation, runbooks and knowledge management. * Participate in testing and deployment of technical changes. * Work alongside experienced engineers while gradually taking ownership of operational tasks. **AI & Automation Development** A key part of the internship will be identifying and delivering **AI and automation improvements** for Managed Services. **You Will Be Expected To** * Develop practical AI, automation or scripting solutions using tools such as Python, APIs, AI copilots and workflow automation. * Automate repetitive operational and support activities. * Apply AI to areas such as log analysis, incident investigation, health checks, documentation, alert analysis and root-cause identification. * Prototype and test new ideas with the Managed Services team. * Deliver at least one practical AI or automation solution/use case that creates measurable operational value during the internship. * Follow security, data privacy and responsible AI standards. Who You Are * Recent graduate in Computer Science, IT, Software Engineering, Data Science, Engineering or a related field. * Curious, technically minded and comfortable solving problems. * Interested in AI, automation and enterprise technology. * Willing to learn quickly and take ownership. * Good written and verbal English communication skills. * Comfortable working independently and as part of a global team. Experience with **Python, SQL, Linux, APIs, Power BI, Git/GitHub, cloud technologies, AI tools or automation** is advantageous but not required. **What Success Looks Like** By the end of the six-month internship, you should have: * Built a solid foundation in enterprise Managed Services. * Gained practical experience supporting real customer environments. * Developed skills across operations, troubleshooting and customer support. * Designed, developed and demonstrated AI/automation solutions that improve efficiency, quality or customer outcomes. * Identified an area for continued development into a future Managed Services role. Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.