IT Intern

**Job Summary** Join our dynamic IT team as an IT Intern and gain hands-on experience supporting our organization’s technology infrastructure. This paid internship offers an exciting opportunity to develop your technical skills, assist with troubleshooting, and provide exceptional support to end-users. You will work closely with experienced IT professionals to learn about computer systems, network management, hardware and software support, and help desk operations. If you’re passionate about technology and eager to grow your career in IT support, this role is perfect for you! **Duties** * Assist with technical support requests from staff, resolving issues related to hardware, software, operating systems, and network connectivity * Support the setup, configuration, and maintenance of desktop computers, laptops, mobile devices, and peripherals * Help troubleshoot network problems including LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, DNS (Domain Name System), TCP/IP protocols, and Active Directory management * Manage customer support tickets efficiently using help desk systems, ensuring timely resolution and clear communication with users * Aid in monitoring and maintaining computer management systems such as Windows Server environments and Linux-based servers * Participate in equipment troubleshooting for hardware failures or software glitches to minimize downtime * Collaborate with team members on network troubleshooting tasks involving TCP/IP analysis, GPO (Group Policy Objects), and firewall settings **Requirements** * Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field * Familiarity with Microsoft Office applications and basic computer networking concepts * Knowledge of Windows support, macOS systems, and mobile device management * Strong communication skills to effectively assist users and document issues clearly * Ability to troubleshoot hardware components such as computer hardware and peripherals * Understanding of technical troubleshooting processes for software issues and network connectivity problems * Experience with help desk systems or customer support ticket management is a plus * Basic knowledge of Active Directory management and user account administration * Familiarity with operating systems including Windows and Linux environments * Analytical skills to diagnose technical issues accurately and efficiently Embark on your IT career journey with us! This internship provides valuable real-world experience in a supportive environment where your enthusiasm for technology can shine. We’re dedicated to fostering growth and learning while offering a comprehensive introduction to the vital functions of IT support within a thriving organization. Pay: From $18.00 per hour Work Location: In person