Healthcare Technology & Operations Intern

Position Summary The Healthcare Technology & Operations Intern supports the day-to-day operations of the private practice by assisting with client intake, practice management systems, workflow automation, and administrative processes. This internship provides hands-on experience in behavioral healthcare operations while developing skills in healthcare technology, customer service, and process improvement. Client Intake & Client Experience * Respond to prospective client inquiries by phone, email, and text. * Schedule consultations and intake appointments. * Send intake paperwork and monitor completion. * Follow up regarding missing documentation. * Assist with insurance verification workflow. * Ensure client records are complete before appointments. * Provide exceptional customer service. * Assist with missed-call text communications. GoHighLevel (GHL) Administration * Maintain contact records and pipelines. * Create and edit forms and surveys. * Assist with workflow automation testing. * Build and update email and SMS campaigns. * Apply tags and segmentation. * Maintain appointment calendars. * Assist with reporting dashboards. * Monitor automations and troubleshoot issues. Practice Operations * Maintain digital filing systems. * Create and update SOPs. * Develop checklists and workflow documentation. * Support provider onboarding. * Prepare operational reports. * Organize forms and templates. * Support operational improvement projects. Technology & Process Improvement * Identify workflow improvements. * Test new software features. * Assist with AI implementation projects. * Document new workflows. * Support technology implementation. Marketing Support (As Needed) * Assist with newsletter distribution through GHL. * Update clinician profiles. * Support website content updates. * Maintain referral databases. * Assist with event preparation. Qualifications * Currently pursuing a degree in Healthcare Administration, Business, Psychology, Public Health, Health Informatics, Communications, Marketing, Human Services, Information Systems, or a related field. * Strong organizational and communication skills. * Professional, detail-oriented, and able to multitask. * Proficient with Microsoft Office and Google Workspace. * Interest in behavioral health and healthcare technology preferred. Learning Outcomes * Behavioral healthcare administration * GoHighLevel CRM administration * Healthcare workflow automation * Client intake coordination * HIPAA-compliant operations * Practice management * Process improvement * Professional communication Why Join Life Empowerment Services? Interns gain meaningful, hands-on experience supporting a growing behavioral health organization while learning healthcare operations, technology, and client-centered service delivery. Expected hours: No less than 15.0 per week Application Question(s): * Are you currently enrolled in a college, university, or approved educational program? * If this internship is connected to your educational program, please provide: School and degree program Number of internship hours required Required start and completion dates Any supervision, evaluation, or affiliation-agreement requirements * This is a hybrid internship that requires regular in-person work at our Marietta, Georgia office. Are you able to reliably work onsite as scheduled? * How many internship hours can you consistently commit each week? * How long of an internship can you commit to? * Is an internship required or recognized as part of your educational program?. (i.e. required for graduation, elgible for academic credit, pursuing it independently). Work Location: Hybrid remote in Marietta, GA 30067