IT Support Intern

JOB RESPONSIBILITIES **1. Primary Responsibilities:** IT Support & Robot Support IT Support Provide daily IT support for computers, software, networks, printers, office equipment, user accounts, and IT assets. Support staff onboarding/offboarding, equipment setup, recovery, and basic user training. Biometric Device & Site Support Support biometric devices at client sites such as hotels, malls, hospitals, and other locations. Application, System & Robot Support Support applications and systems, including troubleshooting, request tracking, escalation, patches, fixes, and upgrades. Support robot mapping, setup, testing, and client-side demonstrations for cleaning robot projects. **2. Secondary Responsibilities:** Cybersecurity, Requirements, Documentation & Training Cybersecurity & Audit Support Assist with basic cybersecurity checks, backup reviews, patching, security logs, and VPN/firewall support. Support penetration testing and audit activities, including evidence preparation and remediation follow-up. Requirements, Testing & Documentation Assist with requirements gathering, testing, user guides, technical documentation, and training materials. REQUIREMENTS Diploma in IT or a related field. Basic IT support knowledge, including Windows, networking, printers, mobile devices, and common troubleshooting. Good communication, problem-solving, and time management skills. Able to work independently and as part of a team. Willing to travel islandwide for client-site support, setup, troubleshooting, and deployment when required. Bilingual in English and Mandarin to support communication with China counterparts and diverse users. YYLife is a technology and innovation subsidiary of Hong Ye Group. YY Circle is developed to encourage users and businesses alike to go digital. Digital transformation is prevalent in all aspects of our lifestyle. Thus, YY Circle has evolved to become a lifestyle app to cater to all our users. A platform for income opportunities for all walks of life. In addition, a platform for businesses to offer quality lifestyle choices for YY Circle users. Its our continued mission to create more value and services for customers and businesses moving forward.