IT Support Intern

**Key Responsibilities:** * Provide **first-level technical support** for users on hardware, software, and network issues. * Assist in **installation, configuration, and maintenance** of Windows systems, printers, and network devices. * Monitor and report system performance, connectivity, and basic security alerts. * Support day-to-day IT operations including user account management in **Active Directory**, email setup (Microsoft 365), and access permissions. * Troubleshoot LAN/Wi-Fi connectivity, IP configuration, and peripheral issues. * Maintain IT asset inventory and assist in hardware/software updates. * Escalate complex issues to L2/L3 teams as per standard procedure. * Follow IT policies, documentation, and security guidelines. **Required Skills & Knowledge:** * Basic understanding of **Windows OS**, **Active Directory**, and **MS 365** environment. * Familiarity with **networking concepts** (LAN, IP, DNS, DHCP). * Awareness of antivirus tools and basic cybersecurity hygiene. * Good problem-solving, communication, and employee-handling skills. * Knowledge of CCNA certificate. **Qualification:** * **Education:** BCA, B.Sc. (IT/CS), Diploma in Computer Engineering, or pursuing BE/B.Tech in Computer Science / IT. * **Experience:** Fresher / Final-year student / Recent graduate with strong technical interest in system administration. Work Location: In person