IT Application Support Intern

**Job Descriptions :** * Daily Monitoring: + keeping systems healthy and catching problems before users notice them by using dashboards and monitoring tools. + Recording findings in a daily health-check report and escalating anything abnormal * Handle ticket + Working on user requests and incidents through a ticketing system + Service requests: routine tasks such as downloading data, user inquiries, etc. + Incidents: something is broken ("app error," "can't log in," "report shows wrong data"). To investigate, fix it or find a workaround, and escalate if needed. + Meeting SLAs (response and resolution time targets) + Writing clear updates and documenting solutions so the team can reuse them * Deployment + Checking that required documents are complete: release notes, deployment steps, test results (UAT sign-off) + Getting approvals from the relevant people + Sending notifications to users and stakeholders about the planned downtime or change **Job Requirements :** * Bachelor’s degree in information technology, Computer Science, or related field * Good communication, Customer focus, Building trusts, work standards, continuous learning and improvement, integrity * Good Logical Thinking and Good Problem Solver