Network and Security Operations Center Intern 1

NSOC Intern We are currently hiring NSOC Interns for the following shifts: Weekend Graveyard Shift ----------------------- Friday-Sat. 6 PM - 6 AM CT Every other weekend w/ potential for additional hours RATE: $10/hr + $2/hr overnight shift differential HOURS: 48 hours / month + opportunities to cover ENVIRONMENT: Indoors LOCATION: Remote WILL TRAIN THE RIGHT PEOPLE! This is a great job for a student or someone who might be studying for a certification. There is a lot of downtime and time to study, as well as opportunities to gain hands on experience for anyone looking to enter a career in networking! JOB DESCRIPTION: The primary responsibility of the Network and Security Operations Center Intern is to monitor customer networks and firewalls and respond to alerts generated by the network monitoring and management systems as outlined in procedure or dictated by your supervisor. You'll be working in our combination NOC and SOC to initiate incident response processes and act as the eyes and ears for our customers, keeping them informed of incidents and the progression of the responses. KEY RESPONSIBILITIES: Respond within established times to automated system alerts from network monitoring and management systems. Use internal ticketing system to document alerts and to open and/or update trouble tickets Open tickets with carriers and escalate when necessary to drive resolution of network outages and other trouble that may occur. Answer all incoming calls promptly and assist in the research and resolution of any issues that are reported. Act as a first point of contact for all customer reported troubles. Provide periodic updates to customers on open tickets Other duties as required. REQUIRED: Technical aptitude Computer skills Excellent communication skills Requires prolonged sitting - up to 12 hours; Occasionally lifting and carrying items weighting up to 40 pounds. Corrected vision and hearing within normal range. The ability to remain calm and courteous in periods of stress. Ability to work shift-work, holidays and weekends as required You must be at least 18 years or older You must be willing to take a drug test as part of the selection process You must be willing to submit a background investigation as part of the selection process You must have legal authorization to work in the United States Job Type: Part-time Pay: $10.00 - $12.00 per hour Work Location: Remote