Working Student IT Service Management d/f/m

**RWE Renewables Europe & Australia GmbH** **To start as soon as possible, part time, fixed term (12 months)** Are you passionate about IT and looking for an exciting opportunity to contribute to shaping service management processes? As a Working Student in our IT Service Management team, you will work closely with experts to build and optimize our new ServiceNow platform and support the development of modern & AI-enabled service management processes. This position offers a unique opportunity to apply and enhance your technical skills, gain insights into the renewable energy industry, and benefit from a steep learning curve. **About The Role** * Analyse service tickets to identify patterns, trends, and improvement opportunities. * Support the creation of KPIs, dashboards, and reports to enable data-driven decision making. * Assist in creating and maintaining knowledge articles to improve documentation and user support. * Document meeting outcomes and action items to ensure transparency and effective follow-up. * Support process optimization initiatives across different IT service areas. * Collaborate with Team members on the implementation and adoption of AI-driven capabilities and automation solutions within the ServiceNow platform. **Job Requirements And Experience** * Ongoing studies in Information Technology, Business Informatics, Engineering, Economics, or a related discipline. * At least 12 months remaining until graduation. * Strong interest in IT, digital solutions, and service management processes. * Good understanding of common IT systems, applications, and technologies. * Analytical mindset and interest in working with data and process improvements. * Independent and structured working style in a dynamic environment. * Strong command of English, both written and spoken. * Proactive attitude, strong problem-solving skills, and eagerness to learn. **Advantageous, But Not Essential** * Experience with ServiceNow or familiarity with ITIL practices. * German skills. **Your Benefits** We aim to make your time with us as rewarding as possible by fostering a supportive and inclusive environment. Alongside competitive pay and opportunities for growth, we care about your well-being and the balance between work and life. Our benefits include: * Flexible and hybrid working, enabling a balance between remote work and in-office collaboration. * Opportunity to apply your academic knowledge in real-world projects. * Access to fitness centres or membership discounts to keep you active and energised. * Employee Assistance Programme offering confidential guidance and support. * Employer-subsidised canteen with fresh, high-quality meals. **Apply with just a few clicks:** ad code **93760** , application period: **23/10/2026** Any questions? **Contact HR:** Ebru Merdivan, [email protected] We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too. We value diversity and therefore welcome all applications - regardless of gender, disability, nationality, ethnic and social origin, religion/belief, age, sexual orientation, and identity. #inclusionmatters RWE Renewables Europe & Australia is a leading player in the renewable energy sector with over 30 years of experience. We currently operate onshore wind farms, solar plants and battery storage systems with around 5 gigawatts of installed capacity in our core markets in Europe and Australia. Supported by a workforce of around 2,000 employees, we continue to expand our renewable generation capacity in a value-accretive way. Our expertise spans the entire project lifecycle: we develop, plan, finance, build and operate our projects. With a strong project pipeline, we are working with communities to create a long-term value for everyone, today and for the future.