IT Service Desk - Intern

Primary Location : EKE, Belgium At Solina, our community of close to 5,000 people share a **passion for food** and live our entrepreneurial culture. We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With **sustainability at the heart** of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient. Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America. By constantly rethinking culinary solutions, **we make food matter for people and the planet** . If you're ready for a new adventure in a dynamic, expanding, passionate, international company, **join us** ! What you'll do You'll work side by side with our on-site Service Desk Analyst and take on more responsibility as you progress. * Support our users: Handle first-level requests through our ITSM platform, from login issues to mailbox questions, and escalate with clear information when needed. * Get hands-on with equipment: Help prepare, configure and hand over PCs, smartphones and handheld scanners, and keep the stock up to date. * Learn Microsoft 365 in practice: Assist with user accounts (creation, changes, deactivation) and with mailbox and Office 365 support, under supervision. * Solve problems step by step: Diagnose hardware, software and network issues using a structured approach. * Share what you learn: Write and update documentation and knowledge base articles for the whole team What's in it for you * A real international environment, not a "coffee and photocopies" internship * A mentor who shares their know-how with you every day * Concrete skills for your CV: ITSM tooling, device deployment, Microsoft 365, user support and technical documentation * The chance to see how IT works across a multi-site industrial group * A friendly team and the freedom to suggest improvements Who we're looking for * A student in an IT-related programme (IT support, systems & networks, applied computer science…) * Fluent English; Dutch and/or French is a plus * Basic knowledge of Windows, user and mail administration, networks and Android/iOS * A service-minded, organised, team-minded person who likes to figure things out * Autonomy and flexibility, and the energy to learn fast Good to know * Unpaid internship: this internship is part of your studies and is not remunerated. * Start date: ideally 04 January 2027, subject to your school's calendar and requirements * Schedule: full time, on site in Eke (Solina Belgium, Rozenstraat 15, 9810 Eke (Nazareth)) Duration: 4 to 6 months ***We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment***