IT Support Technician - Tier 1 - Internship

IT Support Intern — Paid, Part-Time **VM Tech Computer Services** **Pay:** $20 per hour **Schedule:** Approximately 15–20 hours per week, coordinated around your class schedule About VM Tech VM Tech Computer Services is a growing Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) serving businesses throughout Southern California. We specialize in managed IT services, cybersecurity, Microsoft 365, cloud solutions, networking, and server management. What sets us apart is our commitment to exceptional customer service. We don’t use overseas call centers or AI answering services—our clients work directly with our experienced U.S.-based team. We value honesty, accountability, responsiveness, and following through on our commitments. About the Internship Looking to turn your classroom knowledge into practical IT experience? This paid internship offers the opportunity to work alongside experienced technicians and engineers while learning how we support and secure business technology. You’ll assist with computer setups, basic troubleshooting, documentation, and other IT support tasks. You’ll receive guidance and feedback, with responsibilities increasing as your skills develop. This position is intended for a college student pursuing Information Technology, Computer Science, Cybersecurity, or a related field. **Previous professional IT experience is not required.** We’re looking for curiosity, reliability, a strong work ethic, and a willingness to learn. What You’ll Do Under the supervision of our technical team, you will: * Assist with setting up Windows computers, installing approved software, and configuring peripherals. * Help troubleshoot basic issues involving Windows, Microsoft 365, Outlook, Teams, OneDrive, printers, and connectivity. * Assist with user onboarding and offboarding using established procedures. * Observe and assist technicians with remote support and onsite service visits. * Update equipment inventories, technical documentation, and setup checklists. * Document assigned work clearly and accurately in our ticketing system. * Research technical issues and discuss possible solutions with your supervisor. * Recognize when an issue needs additional help and escalate it promptly. * Follow security procedures and protect confidential client information. * Communicate professionally with coworkers and clients. You will receive training before handling unfamiliar tasks or accessing client systems. What You’ll Learn Depending on current projects and your progress, you may gain exposure to: * Business IT support and structured troubleshooting. * Microsoft 365, Microsoft Entra ID, and Active Directory. * Computer deployment and account administration. * Networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi. * Cybersecurity tools and secure IT practices. * Ticket management, documentation, and client communication. * How an MSP supports multiple businesses and technology environments. Qualifications **Required:** * Currently enrolled in a college program related to IT, Computer Science, Cybersecurity, or a similar field. * Basic familiarity with Windows computers and Microsoft Office applications. * An interest in troubleshooting and understanding how technology works. * Clear written and verbal communication. * A professional, courteous attitude and willingness to accept feedback. * Reliability, attention to detail, and follow-through. * Ability to work a consistent part-time schedule coordinated around classes. **Helpful, but not required:** * Relevant coursework, personal technology projects, a home lab, volunteer work, or campus IT experience. * Basic knowledge of computer hardware, Microsoft 365, or networking. * CompTIA A+, Network+, Security Pay: From $20.00 per hour Expected hours: 15.0 – 20.0 per week Work Location: In person