IT Support Analyst Student

Are you a current student pursuing Computer Science or Information Technology? Do you enjoy tackling technical challenges and assisting others with their tech needs? We are #hiring an IT Support Student for a 4-month work term commencing May 2027, based out of our Calgary head office. If you’re a proactive, service-oriented individual with a strong interest in hardware, software, networking, and end-user support, we want to hear from you! You will provide both onsite and remote technical support to BURNCO staff, acting as a key contact for troubleshooting, IT maintenance, and supporting broader technology initiatives. This role is ideal for someone passionate about IT operations, eager to build hands-on skills, and excited to work within a collaborative environment. **What You Will Be Doing** * Provide responsive onsite and remote IT support to end-users (hardware, software, mobile, peripherals, VOIP) * Troubleshoot technical issues and ensure high levels of customer satisfaction * Support day-to-day operations of IT systems and services * Assist with onboarding / offboarding processes including user set up and deprovisioning * Perform routine maintenance and inventory management across multiple sites * Maintain and update the IT knowledge base and documentation * Support and maintain IT assets, including desktops, laptops, printers, mobile devices, etc. * Create and manage user accounts in Active Directory and Office 365 * Work with ServiceNow to manage incidents, requests, and change tracking * Collaborate with second and third-tier teams for escalations and project work * Participate in equipment setup, configuration, and vendor coordination * Travel to BURNCO sites to support as needed * Maintain clean and organized server and equipment rooms * Support emergency response efforts, including after-hours when required * Carry out additional duties as directed by the IT team **What We Would Like From You** * Currently pursuing post-secondary education in Computer Science, IT, or a related field * Strong analytical, troubleshooting, and problem-solving abilities * Excellent communication and interpersonal skills * Comfortable working independently and in a team environment * Familiarity with Microsoft 365, Windows OS, and mobile platforms (iOS / Android) * Exposure to Active Directory, Citrix, and basic networking concepts would be considered an asset * Knowledge of or willingness to learn ServiceNow platform * A self-motivated attitude with a strong customer service mindset * Willingness to travel to industrial work sites and lift moderately heavy equipment * Passionate about learning and applying IT best practices in a professional setting **Location and other key details:** * This is a 4-month temporary position commencing May 2027, based out of our Calgary head office: 5055 11th St NE, Calgary, Alberta * The hours of work will be Monday to Friday, 40 hours per week; on call availability may be required * Occasional travel to multiple BURNCO sites is expected; candidates must be comfortable working in an industrial environment where PPE (Personal Protective Equipment) is required * Manual dexterity is essential for operating computer equipment, tools, and related components * Must be capable of lifting and transporting moderately heavy items such as desktop computers, switches, UPS units, and other peripherals **Why BURNCO?** * Be part of a supportive, high-performing team that values your growth and success * Gain hands-on experience with opportunities for learning and development * Enjoy competitive compensation * Experience our inclusive, collaborative, and safety-focused culture