IT Intern

**About Our Company:** At Da Vien Coffee, we are passionate about bringing the richness of Vietnamese coffee to the world while delivering exceptional experiences beyond the cup. Rooted in tradition, our high-quality coffee beans are handpicked from our hometown farms, offering an authentic rich bold coffee. We are looking for Fun, Energetic, and Hardworking Team Members to join our Da Vien Coffee Chain. **Job Description:** We are seeking a motivated and detail-oriented **IT Intern** to support our operations and systems team. In this role, you will assist in maintaining and troubleshooting the technology that powers our retail locations - from in store devices and network connectivity to internal tools and automation workflows. This position is ideal for someone looking to build hands-on IT experience in a fast-paced, multi-location environment while developing skills in systems support, networking, and process improvement. **Responsibilities, Abilities \& Skills:** * Assist in troubleshooting hardware, software, and network issues across retail locations * Support setup and configuration of devices, Wi-Fi networks, and POS-related systems * Help maintain and monitor backend systems integrated with Toast POS * Assist in diagnosing connectivity issues utilizing basic network tools (e.g. ping command, IP configuration) * Support documentation of systems, processes, and developing SOPs * Collaborate with cross-functional teams to identify and resolve operational or technical issues * Assist with basic scripting or automation tasks (e.g., Power Automate workflows) * Help test and deploy system updates, tools, or process improvements * Provide support to frontline teams by translating technical issues into clear, actionable steps * Monitor system performance and escalate issues when needed * Support projects to improve business processes and workflow consistency across store locations **What we expect from you:** * Strong problem-solving and logical thinking skills * Ability to follow technical direction and apply it with minimal supervision * Strong communication skills, especially when supporting non-technical users * Detail-oriented with the ability to document processes and track issues clearly * Ability to manage multiple tasks and adapt in a fast-paced environment * Willingness to learn quickly and take initiative in a hands-on environment * Ability to work independently while collaborating with cross-functional teams * Interest in systems, automation, and improving operational efficiency **Job Type:** * Part Time * In Person **Schedule Requirement:** * 4-8 hours shift * Flexible Schedule * Able to work Holidays and weekends * Maximum 36 hrs. per week * May require occasional overtime hours with approval **Qualifications:** * 1 Year experience required * Degree in Information Technology, Computer Science, or a related field * Basic understanding of IT fundamentals, including hardware, software, and networking concepts * Familiarity with Windows environments and ability to navigate system settings * Exposure to networking concepts, including Wi-Fi setup and basic network structure * Familiarity with IP addressing and ability to check and interpret IP configuration on a device * Familiarity with Ticketing systems and ticketing best practices * Understanding of basic network troubleshooting tools and commands (e.g., command prompt, ping) * Interest or exposure to scripting, automation, or programming concepts is a plus * CompTIA A\+ certification or currently working toward certification is a plus * Must be authorized to work in the U.S. **Benefits:** * Sick leave is accrued from your first day * Employee discount * Opportunities for advancement * Complimentary drinks * Team bonding/Company holiday events * Paid Training **Compensation:** * Range $20 - $23\.00/hour * Sick Pay / 40 hrs. per year