INTERN (Tech & Operations)

**The Company \& The Role** Glenvex Sdn Bhd is a well-established and fast growing industrial/commercial laundry services provider serving a large portfolio of hospitality and hotel customers in the Kuala Lumpur city centre and beyond. In our next stage of growth, we are looking for a committed and detail-oriented individual to join us as an **INTERN (Tech \& Operations)**. This role supports the development, implementation and ongoing improvement of application solutions and is for someone who wants to see how a business actually functions - you will gain practical experience in how IT \& digital tools are deployed to solve everyday operational challenges. If you are interested to contribute to digital transformation projects that have a direct, practical impact in revitalizing a traditional industry, **this is the role for you**. ***What You’ll be Doing*** · Assist in the development, rollout and continuous improvement of application solutions across internal and external stakeholders, supporting both technical implementation and operational adoption · Support Tech \& Operations system-related matters, including: o Assist with system testing (for e.g. preparing test cases, documenting results, identifying issues and suggesting improvements) o Help track and follow up on UAT, bug reports, resolution and change requests o Coordinating onboarding tasks and ensuring user readiness o Assist with data entry and maintaining accurate and complete financial/ operational records o Assist in analysing workflows and identifying opportunities to improve processes through digital tools or automation o Track project progress and provide regular status updates · Provide basic training and support to users, helping resolve simple system issues or escalating where necessary, while gathering feedback for improvement · Maintain and update accurate documentation, including meeting notes, SOPs, business requirements, user guides, training materials and system configurations · Participate in system demos, end-user training and onboarding sessions, with travel to customer sites and offices around Klang Valley as required · Ensure practices and procedures are fully in compliance with Company policy and statutory requirements · Perform any other ad-hoc assignment as assigned by IT Project Lead/ CEO ***Who We’re Looking For*** · Currently pursuing or recently completed degree/ diploma in Computer Science, Information Technology or related field · Internship availability of at least 3 months · Interest in digital systems, software application deployment processes, ERP etc. – someone who enjoys and takes pride in organizing data and making systems work more efficiently · Adept at leveraging modern tools to solve practical business problems · Good command of English and Bahasa Malaysia; Mandarin is an advantage · Proficient in Microsoft office tools (especially Excel and PowerPoint) · Organised, detail-oriented and eager to learn · Ability to multi-task, work well in a team and meet deadlines · Discretion and confidentiality in handling sensitive information * Company Size: 180 – 220 employees * Convenient location in KL City Centre close to LRT/ Monorail * Benefit from close structured mentorship while contributing to essential system improvements. Valuable learning experience in seeing your work in action, and understand how it can directly impact better business operations and customer experience ***Please do share details of your experience or aspirations. We appreciate your understanding that only shortlisted candidates will be notified, and sincerely thank you for your time and interest.*** Job Types: Contract, Internship Contract length: 3 months Pay: RM1,100\.00 - RM1,200\.00 per month Benefits: * Professional development Work Location: In person