IT Support Technician

**About the Role** We are seeking a motivated and detail-oriented IT Support Technician / Junior System Administrator to join our team. This role is ideal for a student or recent graduate in Computer Science or Network \& Security who is eager to gain hands-on experience in enterprise IT environments. The selected candidate will support daily IT operations, assist users, and contribute to system and network administration tasks in a professional and collaborative environment. **Key Responsibilities** **Technical Support** * Provide Level 1 technical support to end users (on-site and remote) * Troubleshoot hardware, software, and network issues * Support workstations, printers, and peripheral devices * Document incidents, solutions, and procedures **System Administration Support** * Assist in managing Windows 10/11 and Windows Server environments * Create and manage user accounts in Active Directory * Support Group Policy (GPO) implementation and troubleshooting * Monitor system performance and assist with maintenance **Network Support** * Assist in maintaining network services (DNS, DHCP, VPN) * Troubleshoot connectivity and TCP/IP-related issues * Support secure network configurations and access control **Deployment and IT Operations** * Assist with OS imaging, software deployment, and updates * Support endpoint management and patching processes * Maintain IT documentation and operational procedures **Security and Compliance** * Follow IT security policies and best practices * Ensure data confidentiality and integrity * Support access control and authentication systems **Qualifications** **Education** * Currently enrolled in or recently graduated from a DEC or equivalent program in Computer Science, IT, or Network \& Security **Technical Skills** * Windows 10/11 and Windows Server * Active Directory and Group Policy * Basic networking (TCP/IP, DNS, DHCP, VPN) * Microsoft 365 (basic knowledge) * Virtualization tools (VMware, VirtualBox) * Basic Linux administration **Assets** * Knowledge of Configuration Manager (SCCM) * Cisco certifications (CCNA or equivalent) * Experience with SharePoint or cloud platforms (Azure, Intune) * Interest in cybersecurity **Soft Skills** * Strong troubleshooting and problem-solving abilities * Effective communication skills (English required, French is an asset) * Ability to work independently and in a team environment * Strong attention to detail and organizational skills **Working Conditions** * Safe, inclusive, and respectful workplace * Internship may be paid or academic-credit-based depending on program requirements * Supervision and mentorship provided **What We Offer** * Practical experience in an enterprise IT environment * Exposure to system administration, networking, and security operations * Professional development and mentorship opportunities * Possibility of future full-time employment **How to Apply** Interested candidates are invited to submit their CV and a brief cover letter outlining their interest in IT support and system administration. Pay: Up to $3,000\.00 per month Benefits: * Casual dress * Company events * Flexible schedule * Paid time off * Work from home Work Location: Hybrid remote in Montréal, QC