Co-op Student, Infrastructure Services

**Job Responsibilities** ***Risk Management \& Compliance*** *(adhering to applicable compliance obligations, including Privacy, Anti-Money* *Laundering/Anti-Terrorist* *Financing and internal Anti-Fraud Policy requirements) must remain the over-arching focus in carrying out one's responsibilities.* **IT Operations Support Services: 80%** **(Operational Management - 70%)** * Practice Asset management for IT hardware, software, and equipment; purchase, deploy, reuse, retire and dispose of end-user equipment. * Provide exceptional IT Service delivery to all Home Trust Employees, and a large number of mobile consultants and support staff; Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. * Establish and maintain regular written and in-person communications with the organization's end users regarding pertinent IT activities. * Support operations-related projects and project portfolio. * Respond to inbound client communications - including alerts, emails, phone calls, and SN tickets - to IT Infrastructure Support, within reasonable timeframe. * Support HP and Dell Computer hardware (1500 desktops/laptops) and fleet of 200 HP and Canon printers. * Manage and maintain client specific Knowledge Databases; Follow up with end user on aged incidents. * Accurately record all information regarding end user incidents or requests into an Incident Tracking program. * Support end-users in their use of communication tools (e.g email) via Microsoft Outlook\< Cisco UC and Blackberry devices, and manage the back-end Exchange Server, BES Server, MaaS360, Barracuda Archiver and Anti-spam firewalls that connect with it. * Work with Facilities and third parties to expand the physical office-space used to accomplish business tasks, and support user-moves and additional equipment requests, in a timely and efficient manner. * Work with Business and PMO to support new and ongoing projects, and smoothly hand off to application support teams. * Complete tasks or special projects as assigned by supervisor(s). **(Strategy \& Planning - 5%)** * Assist with identifying and implementing opportunities for automation, cost savings, and business improvement. * Ensuring Home Trust has the appropriate computers to support growth. * Contribute to execution of maintenance schedules for systems and applications. **(Deployment - 5%)** * Collaborate with IT Infrastructure on the deployment, monitoring, maintenance, upgrade, and support of IT systems, including phone networks, PCs, operating systems, and associated hardware and software. * Conduct research and remain current with the latest technologies and solutions in support of deployment efforts. **Supporting Other IT Operations Teams and Risk Management: 15%** * Maintain the latest information on internal risk management and compliance requirements. * Implement risk mitigation processes and procedures within area of practice. * install updates and security patches, on computers. Work with team to ensure minimal disruption to business. * Coordinate activities with other team members to ensure client needs are fulfilled in a timely and efficient manner while ensuring team objectives and SLAs are met. * Notify supervisor or management of all major incidents. **Teamwork and Individual Performance Management (5%)** * Stays current with new technologies and industry trends through social media, journals and articles and user groups. * Openly shares knowledge and experience with other team members * Works with the team to ensure they are acting as a cohesive unit and service levels are consistent. * Completes all mandatory training and the employee section of the performance management plan (PMP) as per the published deadlines. **Required Skills** * MS Office Suite, medium to expert level in Excel * Exceptional written, verbal and interpersonal communication skills * Desire to pursue a project management career path * Demonstrated quick learner with affinity for technology * Proven analytical and problem-solving skills * Strong customer service orientation * Highly self-motivated and directed * Team-oriented and skilled in working within a collaborative environment * Ability to effectively prioritize and execute tasks in a high-pressure environment * Financial services knowledge is an asset **Education Requirement:** * Enrolled and successfully completed 1st year of postsecondary education **Experience:** * + 1\+ years of project support/coordination experience **En savoir plus :** https://www.fairstone.ca/fr/a-propos/preteur-canadien **Suivez-nous sur LinkedIn :** https://www.linkedin.com/company/fairstone/mycompany/ Veuillez svp nous communiquer votre langue de préférence, entre le français ou l’anglais lors de votre application. *La Financière Fairstone souscrit au principe d’égalité d’accès à l’emploi. Par conséquent, nous prendrons des mesures raisonnables d’adaptation pour répondre aux besoins des personnes handicapées. Les personnes autochtones, membres d’une minorité visible et handicapées sont invitées à postuler en toute confiance.* **Types d'horaires des postes:** -------------------------------- Temps plein**Type d'emploi :** ------------------- Stagiaire (Fixed Term) (Trainee)